Introduction / Chris Armstrong and Ray Lonsdale -- pt. 1. The production and distribution of e-books. Overview ; Publishing e-books : challenges and perspectives / Joel Claypool ; An introduction to e-book business models and suppliers / Anna Grigson ; Producing eBooks on demand : a European library network / Silivia Gstrein and Günter Mühlberger ; E-books for free : finding, creating and managing freely available texts / Kate Price -- pt. 2. Planning and developing an e-book collection. Overview ; E-books for public libraries / Martin Palmer ; E-books for further education / Karen Foster and Emma Ransley ; E-books for higher education / Jim Dooley -- pt. 3. Delivering e-books to library users. Overview ; Making e-book collections visible to readers / Anna Grigson ; Providing guidance, training and support for readers using e-books / Karen Gravett ; Information technology and e-books : challenges and opportunities / James Clay -- pt. 4. Engaging readers with e-books. Overview ; Public library users connecting with e-books / Martin Palmer ; Engaging students with e-books in further education / Sue Caporn ... [et al.] ; Engaging staff and students with e-books in a university setting / Anne Worden and Timothy Collinson -- pt. 5. The future of e-books. Contributors' views -- pt. 6. Useful information. Glossary ; Top tips from contributors ; Checklist for e-book acquisition ; Selected e-book suppliers ; Accessible e-book services in public libraries / Denise Dwyer.