Service failure : the real reasons employees struggle with customer service and what you can do about it
Title:
Service failure : the real reasons employees struggle with customer service and what you can do about it
Author:
Toister, Jeff.
Personal Author:
Publication Information:
New York : American Management Association, ©2013.
Physical Description:
1 online resource
General Note:
Title from title screen.
Local Note:
O'Reilly
Holds: Copies: