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1.
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
by
Esposito, Angelo.
https://learning.oreilly.com/library/view/~/9781849284585/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284585/?ar
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2.
Governance and Internal Controls for Cutting Edge IT.
Governance and Internal Controls for Cutting Edge IT.
by
Worstell, Karen F.
https://learning.oreilly.com/library/view/~/9781849284547
https://learning.oreilly.com/library/view/~/9781849284547/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284547/?ar
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3.
ITIL and organizational change
ITIL and organizational change
by
Erskine, Pamela.
https://learning.oreilly.com/library/view/~/9781849284240
https://learning.oreilly.com/library/view/~/9781849284240/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284240/?ar
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