ISO/IEC 20000 certification and implementation guide standard introduction, tips for successful ISO/IEC 20000 certification, FAQs, mapping responsibilities, terms, definitions and ISO 20000 acronyms.
Title:
ISO/IEC 20000 certification and implementation guide standard introduction, tips for successful ISO/IEC 20000 certification, FAQs, mapping responsibilities, terms, definitions and ISO 20000 acronyms.
ISBN:
9781921644696
Publication Information:
[United States] : Art of Service, [2009]
Physical Description:
1 online resource (95 p.) : ill.
Subject Term:
Genre:
Electronic Access:
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=280514