Front Cover -- Preface -- WHAT'S IN THIS BOOK: A CHAPTER-BY-CHAPTER GUIDE -- Acknowledgments -- Contents -- Chapter One: E PLURIBUS UNUM -- Myths and Realities of Diverse Teams -- Team Building with a Diverse Staff: How Is It Different? -- Ten Characteristics of an Effective Pluralistic Team -- Chapter Two: SIMILAR DIFFERENCES - The Power of Infinite Variety -- The Four Layers of Diversity -- Personality: The Unique Core -- How Internal Dimensions of Diversity Shape the Team -- Age -- Gender -- Ethnicity -- Race -- Physical Ability -- Sexual Orientation -- How External Dimensions of Diversity Influence Team Behavior -- Religion -- Marital Status -- Educational Background -- Income -- Parental Status -- Appearance -- Personal Habits -- Recreational Habits -- Geographic Location -- Work Experience -- Organizational Dimensions that Make a Difference on the Team -- Functional Level or Classification -- Management Status -- Department, Division, Unit, and Work Group -- Union Mfiliation -- Work Location -- Seniority -- Work Content or Field -- Describing Your Own Filter -- Keeping Your Own Filter Clean -- Chapter Three: HOW DIVERSE TEAMS WORK -- The Four Dimensions of Team Building -- Task: Focus on the Product -- Relationship: Focus on Human Dynamics -- Shoulder to Shoulder: Working Together -- Process Intervention -- Assessing Your Team's Functioning -- Diversity Variables that Impact Team Functioning -- Chapter Four: TASK ACCOMPLISHMENT - The Raison D'etre of Teams -- Values: The Critical Underpinning -- The Team's Mission: A Compass that Charts Its Course -- Creating a Mission: An Artful Process -- Goals: Clear, Collective, and Compelling -- Chapter Five: RELATIONSHIPS - The Times that Bind -- Building Trust: The Foundation for Productive Team Relationships -- Self-Disclosure: One Avenue to Developing Trust -- Generating Commitment to Each Other.

When Problems Rear Their Ugly Heads -- Balancing Individual Freedom and Joint Accountability -- Creating an Inclusive Environment on Your Team -- Chapter Six: SHOULDER TO SHOULDER - In the Trenches Together -- Preventing the Ghettoization of the Group -- Guidelines for Structuring Work-Related Interactions -- Vehicles and Variations for Bringing People Together -- Total-Team Tasks -- Small-Group Tasks -- Individual Tasks -- Focus on Common Goals and Build Shared Experiences -- When Taking Two Steps Back Doesn't Seem like Progress -- Peer Teaching and Coaching: Building on Each Other's Strengths -- Chapter Seven: GROUP PROCESS - Human Engineering to Keep the Team on Track -- Ego and Affiliation: The Universal Needs -- The Human Dynamic: Creating an Inclusive Environment -- Task and Maintenance Behaviors -- Overcoming Diversity Obstacles to Problem Solving and Decision Making -- Assumptions and Blocks: Subtle Saboteurs -- Decision Making on the Team -- Consensus: A Prime Decision-Making Tool -- Conflict: Variations on a Human Theme -- Suggestions for Resolving Conflicts -- Resolving Conflict on the Team -- Chapter Eight: WHERE DO YOU BEGIN? -- Options in Selecting Functional Team Members -- Options for Selecting Short-Term Team Members -- Assessing Where the Team Is and Where It Needs to Go -- A Sequence of Team Building Activities -- Infancy Stage -- Adolescence -- Middle Age -- Maturity -- Diagnosing Problem Spots and Redirecting the Team -- Integrating New Team Members -- Phasing Out Longtimers -- Appropriately Acknowledging Completions and Moving On -- Chapter Nine: THE CRITICAL ROLE OF LEADER -- Variables Impacting Leadership -- Qualities of Effective Leadership -- Leadership: An Evolution -- The Four Roles of Leaders -- The Qualities of a Catalytic Leader -- Chapter Ten MAKING TEAM BUILDING PAY OFF: Considerations, Challenges, and Caveats.

Team-building Considerations -- Team-building Challenges -- Team-building Caveats -- Resources for Building Diverse Teams -- Bibliography -- Index -- Tables -- 1-1 Differences between Homogeneous and Diverse Work Teams in the United States -- 3-1 Teamwork in Four Dimensions -- 6-1 Bringing People Together on Tasks and Projects: Variations of Groupings -- 7-2 Dealing with Conflict as a Cultural Phenomenon -- 8-1 The Phases of Team Growth and Development -- Figures -- 2-1 The Four Layers of Diversity -- 3-1 The Four Dimensions ofTeam building: A Model of How Teams Function -- 3-2 Diversity Variables that Impact Teamwork -- 7-1 Sample Team Norms -- 7-2 Five-Step Guide to Resolving Conflict -- 9-1 Leaders and Followers: An Evolution -- Worksheets -- 1-1 Ten Characteristics of an Effective Pluralistic Team -- 2-1 Drawing Your Personality Profile -- 2-2 Personality: What's Your Style? -- 2-3 Analyzing Your Diversity Filter -- 2-4 Dimensions of Diversity: Same and Different -- 2-5 Assessing the Impact of Diversity on Our Team -- 2-6 Keeping Your Filter Clean: Confronting Your Own Assumptions and Expectations -- 3-1 Assessing the Team's Functioning: A Feedback Tool -- 3-2 Team Busters -- 3-3 Diversity Variables on the Team -- 4-1 Values: The Critical Underpinning -- 4-2 Goals: Charting Our Course -- 4-3 Goal Clarification (Example) -- 4-4 Defining Clear Goals and Objectives -- 4-5 Task-Accomplishment Worksheet -- 4-6 Measurement Criteria: Holding the Team's Feet to the Fire -- 5-1 Trust Eroders on Your Team -- 5-2 Trust on Our Team -- 5-3 Trust Building on a Diverse Team -- 5-4 Sharing Perspectives on the Team -- 5-5 Developing Mutually Supportive Relationships on the Team -- 5-6 Interpersonal Problem-Solving Worksheet -- 5-7 Individual and Group: Maintaining the Balance -- 5-8 Accountability for Team Tasks -- 5-9 Group versus Individual: A Group Experience.

5-10 How Inclusive Is the Team Environment? -- 6-1 Structuring Work-Related Interactions for Task Accomplishment -- 6-2 Maximizing the Learning from Every Experience -- 6-3 Cross-Training Self-Analysis -- 7-1 Being a Productive Team Member -- 7-2 Who Am I? -- 7-3 Team Experiences -- 7-4 Establishing Norms on Our Team -- 7-5 Identifying Behaviors Necessary for High Team Performance -- 7-6 Improving Performance on the Team -- 7-7 Defining a Problem on Your Team -- 7-8 Diversity Assumptions Impacting Problem Solving on Your Team -- 7-9 Blocks to Problem Solving -- 7-10 Decision Making: What's Your Style? -- 7-11 Analyzing Decision-Making Styles -- 7-12 The Characteristics of an Effective Team Member on a Diverse Team -- 7-13 Conflict: You and the Team -- 7-14 Conflict Quiz -- 7-15 Options for Handling Conflict -- 8-1 Assessing Where the Team Is: A Checklist -- 8-2 Diversity as It Relates to Phases ofTeam Growth and Development -- 8-3 Diagnosing Problem Spots -- 8-4 New and Existing Team Member Integration -- 8-5 Bringing New Members Up to Speed -- 8-6 Bringing Closure to a Work Team -- 8-7 Team Members' Celebration and Acknowledgment List -- 9-1 Leadership and You -- 9-2 Essential Leader Behaviors for Effective Teams -- 9-3 Improvement of Overall Leadership Characteristics -- 9-4 Leader: What's Your Type? -- 9-5 How Much of a Catalytic Leader Are You?.