Corporate Social Responsibility Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- How the book is presented -- What does self-assessment mean for an organization? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- The Corporate Social Responsibility Programme and the Malcolm Baldrige Performance Excellence Framework -- Assessment criteria and sub-criteria -- Assessment instructions -- 1.Launching the Corporate Social Responsibility Programme -- 2.Planning and communicating the CSR Programme -- 3.Knowledge and information neededfor the CSR Programme -- 4.Implementing the CSR Programme: Workforce -- 5.Implementing the CSR Programme: Partnerships and Community -- 6.Reflections of the CSR Programme in the Processes -- 7.Results achieved through the CSR Programme -- Baldrige Scoring Summary Sheet -- Authors -- Sources -- Development training -- ChangeManager Pro Products.