ITIL lifecycle essentials : your essential guide for the ITIL Foundation exam and beyond
Title:
ITIL lifecycle essentials : your essential guide for the ITIL Foundation exam and beyond
Author:
Agutter, Claire.
ISBN:
9781849284189
Personal Author:
Physical Description:
1 online resource (375 pages) : illustrations
Contents:
Introducing service management -- Key concepts and roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Service management automation -- Service management training and qualifications -- Multiple choice exam strategies -- Further reading/resources.
Local Note:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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Electronic Access:
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