Cover -- The Patron-Driven Library: A practical guide for managing collections and services in the digital age -- Copyright -- Dedication -- Contents -- List of figures and tables -- List of abbreviations -- Acknowledgements -- About the author -- Introduction: patron centered libraries -- Part 1 Libraries and library users changing with the times -- 1 From the White House conferences and the golden age of libraries to challenges for libraries in the age of digital information -- Lessons from the White House conferences on libraries and information services -- Rising costs and reduced budgets -- Consortia: power in numbers -- Big deals and rising serial costs -- Cautions against exclusive contracts -- Relationships between electronic publishers and librarians -- 2 A culture of technology -- Millennials are different -- Millennials as plugged-in patrons -- Millennials as librarians -- Managing the generation gap -- A final word on the influence of technology -- Part 2 The rise of the librarian: service over collections -- 3 A focus on readers -- Enhancing the user experience -- Digital libraries -- Mobile libraries -- Cloud computing -- Website design -- Searching motion and image: the next generation of indexing -- Collective intelligence -- The engaged librarian -- Social networking sites -- Practices, policies and privacy: three Ps for social media -- 4 Information literacy and social networks -- A new model for research -- The new digital divide -- Teaching the web -- Collaboration and collective intelligence for learning -- Web 2.0 -- Online tutorials -- The librarian as learning object -- Everyone who works here is a teacher -- The case for lifelong learning -- 5 Collaborative collections -- Patron-driven acquisition (PDA) -- ILL purchasing -- The role of social media in acquisitions -- The economics of shelf-ready.

Building consortia collections -- The art of negotiation -- Best practices for contract negotiations with vendors -- Cold calls from vendors -- Negotiating with library administrators and staff -- Overcoming the fear factor in negotiations -- Provisions for contract changes -- SERU licenses for copyright and ONIX-PL for efficiencies -- The open source choice -- 6 The librarian as advocate -- There used to be a librarian for that at News of the World -- Advocacy and marketing -- Memorable brand names -- Content marketing -- Marketing through social media -- Marketing ideas -- Reaching politicians -- Connecting advocacy, marketing and assessment -- 7 Metrics for decisions -- Regional and national trends for measuring library performance -- Local assessment methodology -- Collection assessment tools -- Digital assessment -- Website analytics -- Usability studies -- Assessing social media -- Assessing services -- Return on investment -- Impact studies -- 8 The extensible library -- The extensible library -- Bringing a sand box to the library -- Leveraging technology -- Single sign-on and proxies -- RFID, NFC and QR codes -- Access services: document delivery/ILL -- Espresso for print-on-demand -- Reference services -- Virtual reference services -- Technical services -- Electronic resource management -- The catalog and discovery tools -- Database and full-text sources -- Reference managers -- Link resolvers -- Google Scholar -- The library's web presence -- Loyalty programs -- 9 Digital collections -- E-formats for e-books -- E-books in libraries -- E-books for consumers -- Digitization in libraries -- Digital text formats -- Managing born digital collections -- Google, Microsoft and OCA digitization projects -- Preservation by digitization and digital preservation -- 10 Data repositories, open source and the library -- Changing publishing models.

The library as publisher -- ISSNs, EISSNs, ISBNs and DOIs -- Digital repositories -- It's all about the data -- Metadata for repositories -- The new math of open source -- 11 The new professional librarian -- Non-traditional jobs for non-traditional librarians -- New jobs for digital librarians -- Using the web for career growth -- Managing the patron centered library -- The empowered workforce -- Managers for the engaged workforce -- Change management -- Encouraging a climate of assessment -- Finding money -- 12 Whither the library? -- The library as architecture -- Accommodations for disabled patrons -- The facility as a learning commons -- The facility as a play space -- Collecting information on facility use -- Special collections: the jewels of the library -- The future of the library -- Conclusion -- References -- Index.