Contents -- Acknowledgments -- Foreword -- Introduction and Overview -- PART 1. THE PUBLIC PURPOSES AND WORK QUESTION IN AMERICAN HIGHER EDUCATION -- Chapter One. Answering the Public Purposes and Work Question -- Chapter Two. Questioning the Answers -- Chapter Three. Developing and Using Practitioner Profiles -- PART 2. PRACTITIONER PROFILES -- Chapter Four. Reaching Outside the Compartmentalized Structure: A Profile of Molly Jahn -- Chapter Five. It Isn't Rocket Science: A Profile of Ken Reardon -- Chapter Six. The Making Is the Learning: A Profile of Paula Horrigan -- Chapter Seven. Every Interaction Is an Educational Opportunity: A Profile of Daniel J. Decker -- Chapter Eight. To Be in There, in the Thick of It: A Profile of Marcia Eames-Sheavly -- Chapter Nine. I Never Set Myself Up as Somebody Special: A Profile of Antonio DiTommaso -- Chapter Ten. Is It Your Problem, or Is It a Social Problem? A Profile of Tom Lyson -- Chapter Eleven. My Path Has Been Different from My Predecessors': A Profile of Marvin Pritts -- Chapter Twelve. The Expert in the Middle: A Profile of Frank Rossi -- Chapter Thirteen. Leapfrogging Back and Forth: A Profile of John Sipple -- Chapter Fourteen. I Feel Like a Missionary: A Profile of Tom Maloney -- Chapter Fifteen. A Sense of Communion: A Profile of Anu Rangarajan -- PART 3. LEARNING FROM PROFILES AND PRACTICE STORIES -- Chapter Sixteen. Lessons -- Lessons -- Conclusion -- Notes -- Bibliography -- Index.