Conflict resolution concepts and practice
Title:
Conflict resolution concepts and practice
Author:
Gonçalves, Marcus.
Personal Author:
Publication Information:
New York, N.Y. (ASME, Three Park Avenue. New York, NY 10016) : American Society of Mechanical Engineers, c2008.
Physical Description:
1 electronic text (111 p.) : ill., digital file.
Series:
The technical manager's survival guides ; [4]
Technical manager's survival guides ; 4.
Contents:
1. Understanding conflicts -- 2. Why we avoid conflicts? -- 3. The root cause of conflicts -- 4. The path through and out of a conflict -- 5. The role of perceptions and the six stages of conflict resolution -- 6. Conflict mediation -- 7. Negotiating conflicts -- 8. Conflict resolution best practices -- 9. Test yourself : are you a good conflict mediator? -- References and recommended reading.
Abstract:
In the workplace, clear concise communication is always a necessary factor to embrace. We as individuals need to remain responsible enough to actively resolve our internal conflicts and be able to articulate our basic needs in a respectful manner to all others. This book is a necessary and useful tool for finding your way in conflict management. I was really impressed with Chapters 8 (Conflict Resolution Best Practices) and 9 (Test Yourself: Are You a Good Conflict Mediator) as they focus on providing resolutions to individuals during difficult instances. Always remain professional with clear, focused, and direct resolutions when dealing with conflicts in the workplace and beyond.
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Added Corporate Author:
Electronic Access:
ASME http://ebooks.asmedigitalcollection.asme.org/book.aspx?bookid=282