Beyond Change Management: How to Achieve Breakthrough Results Through Conscious Change Leadership, Second Edition -- TABLE OF CONTENTS -- FIGURES, EXHIBITS, AND TABLES -- PREFACE -- ACKNOWLEDGMENTS -- INTRODUCTION -- A MULTI-DIMENSIONAL, PROCESS APPROACH -- OUR AUDIENCE -- A LARGER BODY OF WORK -- STRUCTURE OF THIS BOOK -- SECTION 1: A Call for Conscious Change Leaders -- Chapter 1: Achieving Breakthrough Results from Change -- COMMON PERSPECTIVES AND MISTAKES IN LEADING CHANGE -- SUMMARY -- ENDNOTE -- Chapter 2: The Drivers of Change -- THE DRIVERS OF CHANGE -- USING THE DRIVERS OF CHANGE MODEL -- THE EVOLUTION OF CHANGE AND THE REQUIRED EXPANSION OF LEADERSHIP AWARENESS AND ATTENTION -- SUMMARY -- ENDNOTE -- Chapter 3: Three Types of Organizational Change -- DEVELOPMENTAL CHANGE -- TRANSITIONAL CHANGE -- TRANSFORMATIONAL CHANGE -- DETERMINING THE TYPE OF CHANGE TAKING PLACE -- TRANSFORMATION AND THE CONSCIOUS CHANGE LEADER ACCOUNTABILITY MODEL -- SUMMARY -- ENDNOTE -- Chapter 4: Two Leadership Approaches to Transformation -- TWO APPROACHES TO TRANSFORMATION -- THE AUTOPILOT APPROACH -- THE CONSCIOUS APPROACH -- SUPPORTING OTHERS TO CONSCIOUS CHANGE LEADERSHIP -- SELF-ASSESSMENT -- SUMMARY -- ENDNOTES -- Chapter 5: Building Organizational Change Capability -- CHANGE CAPABILITY: A KEY TWENTY-FIRST CENTURY COMPETITIVE ADVANTAGE -- CHANGE: THE NEW STRATEGIC DISCIPLINE -- SUMMARY -- SECTION ONE SUMMARY -- SECTION 2: People Dynamics -- Chapter 6: Human Dynamics: From Resistance to Commitment -- PEOPLE ARE MULTI-DIMENSIONAL -- CORE HUMAN NEEDS -- HIGHER CORE NEEDS -- EMOTIONAL TRANSITIONS -- THE TRANSFORMATIONAL SHIFT: FROM RESISTANCE TO COMMITMENT -- SUMMARY -- ENDNOTES -- Chapter 7: The Role and Impact of Mindset -- WHAT IS MINDSET? -- SELF-MASTERY -- PERSONAL EMPOWERMENT AND RESPONSIBILITY -- WALKING THE TALK OF CHANGE -- SUMMARY -- ENDNOTES.

Chapter 8: The Role and Impact of Culture -- WHAT IS CULTURE? -- THE IMPACTS OF CULTURE ON PERFORMANCE -- TRANSFORMING CULTURE -- BEING FIRST'S APPROACH TO TRANSFORMING CULTURE -- SUMMARY -- ENDNOTES -- SECTION 3: Process Dynamics -- Chapter 9: Conscious Process Thinking -- DIFFERENTIATING AMONG USES OF THE WORD "PROCESS" -- OUR DEFINITION AND VIEW OF PROCESS -- THE MULTI-DIMENSIONAL NATURE OF PROCESS -- AN EVOLVING ORIENTATION TO PROCESS -- TOOLS OF THE THINKING ORIENTATIONS -- SUMMARY -- ENDNOTE -- Chapter 10: Change Process Models -- CHANGE FRAMEWORK VERSUS CHANGE PROCESS MODELS -- THE CHANGE PROCESS MODEL AS A CONSCIOUS THINKING DISCIPLINE -- TRANSFORMATION AS A FULLSTREAM PROCESS -- THE CHANGE LEADER'S ROADMAP -- SUMMARY -- ENDNOTE -- SECTION 4: Answering the Call to Conscious Change Leadership -- Chapter 11: Answering the Call -- A REVIEW OF OUR JOURNEY -- COMMITING TO BEING A CONSCIOUS CHANGE LEADER -- CO-CREATING A BETTER WORLD -- BIBLIOGRAPHY -- ABOUT THE AUTHORS -- INDEX.