Trailblazers: How Top Business Leaders are Accelerating Results through Inclusion and Diversity -- Contents -- Foreword -- Preface -- Chapter 1: Meet the Trailblazers -- Michael Collins -- Elizabeth A. Campbell -- Ana Duarte McCarthy -- Steve Bucherati -- Gilbert ''Gil'' F. Casellas -- Kiersten Robinson -- Ron Glover -- Deborah ''Deb'' Dagit -- Susan Johnson -- Francene Young -- Rohini Anand, PhD -- Magda Yrizarry -- Chapter 2: The CEO's Role in Success: Commitment -- CEO Commitment Is Four-Fold -- Commitment Signals Importance -- Walking the Walk -- Chapter 3: Trailblazers: Chief Diversity Officer's Role in Success -- Building, Collaborating, Leading, and Leaving a Legacy -- 7.5 Critical Competencies of Effective CDOs -- In Their Own Words-On Being an Effective Leader of Inclusion and Diversity -- Chapter 4: Communicating the Vision -- A Variety of Communications Vehicles Are Required -- Chapter 5: Accountability for Results -- Hard Impact from the ''Soft'' Stuff -- It Takes a Village -- Embracing Resistance -- Why Resistance Occurs -- Chapter 6: Middle Managers: Much-Maligned Malcontents or Implementation Powerhouses? -- Focus -- Road Maps and Milestones -- The ''Numbas'': Numbers and Metrics -- Performance Management and Recognition -- Chapter 7: Changing the Culture Through Education: Why Diversity Training Doesn't Work-and How to Fix It -- The Myth about Inclusion and Diversity Training -- Training as a Tool to Reduce the Threat of Lawsuits -- Many Leaders Want to Follow the Path of Least Resistance -- How to Make Inclusion and Diversity Education Worth the Investment -- Including Education and Training Measures in the Audit -- One Size Does Not Fit All -- Develop Processes Your Leaders Will Use to Reinforce the Learning Immediately and Long Term -- Develop an Effective Evaluation Process.

Identify the Facilitators for Delivery of Inclusion and Diversity Efforts -- Evaluate All Company Training and Education from a Diversity Perspective -- Develop Scorecards for Diversity and Inclusion Training -- What Trailblazers Are Saying and Doing . . . -- Chapter 8: Sticky Strategies to Keep Your Pipeline Filled -- Finding the Right First Step -- Sticky Strategies That Work -- Mentoring, Sponsoring, and Coaching -- Chapter 9: Community Involvement and Social Responsibility: Is It Just Good Public Relations or Is There More? -- Community Involvement: A Responsibility and Good Business -- Linking Diversity Efforts and Community Involvement -- Leading the Way through Supporting Professional Associations -- Building Bridges through Learning and Trust -- Engaging Employees for Increased Commitment -- Connecting to Global Communities -- Chapter 10: Global Diversity and Inclusion -- Adopting a Global Mindset -- Technology and Global Diversity -- Differences Matter -- Inequality Is Global -- Generalize -- Don't Stereotype -- Journey from Equal Employment Opportunity to Inclusion and Diversity -- Customers Exercise Their Choices -- Global Diversity and Talent Management -- Accelerating Results -- Chapter 11: Marketplace/Brand Eminence -- Relationship of Inclusion and Diversity to the Marketplace -- Evaluations and Recognitions: Double-Edged Swords? -- Making the Words and the Music Match -- Chapter 12: And the Research Says. . . : Facts vs. Myths -- Introduction -- Are Leaders of Color the Best Leaders of Diversity Initiatives? -- Deep-Level Diversity versus Surface-Level Diversity Perspectives -- Universities Employing Professionals of Color: What Are Their Results? -- Strategic Priorities of Diversity and Inclusion -- Type and Extent of Diversity Activities -- Is It All about the Money for Employees of Color?.

Are All Employees Sensitive to Diversity Climate Issues? -- The Impact of Diversity on Climate for Employees of Color and the Outcomes -- Research Setting: U.S. Business Schools -- Research Summary -- Chapter 13: Diversity and Inclusion Councils: Internal and External -- Strengthening Connectivity inside the Organization -- External Diversity Councils: Inviting the Outside In -- Fast-Forward -- Chapter 14: Employee Resource Groups or Networks -- Networks for Business Advancement -- ERGs -- Types of Employee Resource Groups -- Chaired by Senior Management -- A Deeper Look at ERGs/Networks and D & I -- Rewards and Recognition -- A Question of Faith -- Tracking Employee Resource Groups -- More Than One Way to Achieve Results -- Budgets for ERGs -- A Word about Social Networking -- Chapter 15: Supplier Diversity: A Strategic Procurement Choice -- First Tier, Second Tier-Where to Focus? -- Supplier Diversity at Its Core -- Does Supplier Diversity Translate into Results for the Business? -- Opportunity Is the Key Word -- Reaching Out to Diverse Suppliers -- Defining Goals within a Company -- Measures of Success -- Appendix: Study Methodology and Samples -- Study I: Survey of Business School Deans -- Study 1 Demographic Data -- Study 2: Survey of Business School Faculty of Color -- Study 2 Demographic Data -- Notes -- Index.