FRONT COVER -- INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION -- COPYRIGHT PAGE -- CONTENTS -- LIST OF CONTRIBUTORS -- ABOUT THE EDITORS -- CHAPTER 1 INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION -- THE 2012 EMONET CONFERENCE -- THE CHAPTERS -- REFERENCES -- SOURCES OF EMOTIONS IN THE WORKPLACE -- CHAPTER 2 ROOT CAUSES OF POSITIVE EMOTION AT WORK -- INTRODUCTION -- METHOD -- RESULTS -- DISCUSSION -- ACKNOWLEDGMENT -- REFERENCES -- CHAPTER 3 EMOTIONAL REGULATION AND IDEATION -- INTRODUCTION -- METHOD -- RESULTS -- DISCUSSION -- NOTES -- REFERENCES -- CHAPTER 4 SYMPATHY AND ANGER: THE ROLE OF ATTRIBUTIONS IN EMOTIONAL RESPONSES TO ABUSIVE SUPERVISION -- INTRODUCTION -- A RESEARCH MODEL: ATTRIBUTIONAL PATHS IN EXPERIENCES OF ABUSIVE SUPERVISION -- ATTRIBUTION SHIFT -- SYMPATHY OF RECIPIENTS OF ABUSIVE SUPERVISION -- CONSEQUENCES OF SYMPATHY -- DISCUSSION AND CONCLUSION -- REFERENCES -- CHAPTER 5 PUTTING THE EMOTION BACK: EXPLORING THE ROLE OF EMOTION IN DISENGAGEMENT -- INTRODUCTION -- CURRENT THINKING -- METHOD -- FINDINGS -- DISCUSSION -- CONCLUSIONS -- REFERENCES -- CHAPTER 6 THE ARM MODEL TO DEVELOP EMOTION-RELATED ABILITIES (ABILITY EI) -- INTRODUCTION -- CONCLUSION -- NOTES -- REFERENCES -- DYNAMICS OF EMOTIONS IN THE WORKPLACE -- CHAPTER 7 A THEORETICAL EXAMINATION OF MIXED GROUP MOOD: THE CONSTRUCT AND ITS PERFORMANCE CONSEQUENCES -- INTRODUCTION -- THE CONSTRUCT OF MIXED GROUP MOOD -- THE FACETS OF MIXED GROUP MOOD -- MIXED GROUP MOOD AND GROUP PERFORMANCE: THEORETICAL BACKGROUND -- PERFORMANCE EFFECTS OF THE FACETS OF MIXED GROUP MOOD -- DISCUSSION -- NOTES -- ACKNOWLEDGEMENTS -- REFERENCES -- CHAPTER 8 PICTURES OF FACIAL AFFECT-ULM (PFA-U): A NEW FACS-BASED SET OF PICTURES FOR BASIC EMOTIONS -- INTRODUCTION -- DEVELOPMENT OF THE PICTURE MATERIAL -- RESULTS -- DISCUSSION -- ACKNOWLEDGMENTS -- REFERENCES.

CHAPTER 9 SERVICE EMPLOYEES' TRAIT AUTHENTICITY AND CUSTOMER SATISFACTION -- INTRODUCTION -- METHOD -- RESULTS -- DISCUSSION -- REFERENCES -- CHAPTER 10 EMOTIONAL LABOUR AND ITS CONSEQUENCES: THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE -- INTRODUCTION -- HYPOTHESES FORMATION -- METHOD -- ANALYSES AND RESULTS -- DISCUSSION -- REFERENCES -- CHAPTER 11 LAGGED INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEE MOOD: MODERATING ROLES OF MALADAPTIVE EMOTION REGULATION STRATEGIES -- INTRODUCTION -- THEORETICAL BACKGROUND -- HYPOTHESES DEVELOPMENT -- METHODS -- RESULTS -- DISCUSSION -- REFERENCES -- EXPRESSION OF EMOTIONS IN THE WORKPLACE -- CHAPTER 12 BRIEF EMOTIONAL VOCAL EXPRESSIONS: PROXIES FOR DECISION MAKING IN EMERGENCY CALLS? -- INTRODUCTION -- METHOD -- RESULTS -- DISCUSSION -- IMPLICATIONS -- FUTURE RESEARCH -- NOTES -- REFERENCES -- CHAPTER 13 ''MY BOSS IS PROBABLY THE DEVIL!'' EXPLORING EMPLOYEES' ONLINE VENTS -- INTRODUCTION -- METHOD -- RESULTS -- DISCUSSION -- ACKNOWLEDGMENT -- REFERENCES -- CHAPTER 14 AFFECTIVE DISPLAYS IN E-MAIL COMMUNICATION: EVIDENCE FROM THE LAB AND THE FIELD -- EMOTIONS IN THE VIRTUAL ENVIRONMENT -- STUDY 1 - FIELD DATA OBSERVATION STUDY -- METHOD -- MEASURES -- RESULTS -- STUDY 1 - DISCUSSION -- STUDY 2 - EXPERIMENTAL MANIPULATION STUDY -- MEASURES -- RESULTS -- STUDY 2 - DISCUSSION -- GENERAL DISCUSSION -- LIMITATIONS AND CONCLUSIONS -- NOTES -- REFERENCES -- CHAPTER 15 @ THE EMOTIONAL VERGE: WHEN ENOUGH IS ENOUGH IN EMAIL CONVERSATIONS -- INTRODUCTION -- THE EMOTIONAL VERGE MODEL AND ITS IMPLICATIONS -- LIMITATIONS AND SUGGESTIONS FOR FUTURE RESEARCH -- NOTES -- REFERENCES -- APPENDIX: CONFERENCE REVIEWERS.