Front Cover -- Managing Change in Library and Information Services -- Copyright Page -- Contents -- Introduction -- 1. Understanding Change in Libraries -- Pressures for change -- Resistance to change -- 2. A Strategic Approach to Change -- Environmental analysis -- Political awareness -- Strategic vision -- 3. Flexible Structures, Systems and Cultures -- Staff structures -- Human resource systems -- Change-oriented cultures -- 4. Selecting Change Strategies -- Setting up a change assessment working group -- Clarifying the problem or opportunity -- Generating alternative strategies -- Selecting the best strategy -- Understanding implications and risks -- Deciding change priorities -- 5. Planning and Implementing Change Projects -- Clarifying roles and responsibilities -- Communication and involvement -- Sustaining the momentum -- Review and continual development -- 6. Knowledge, Skills and Qualities of Successful Change Managers -- Knowledge -- Abilities and skills -- Personal qualities -- 7. Further Reading.