Cover -- Copyright -- Dedication -- Preface -- Contents -- Chapter 1 Quality and Quality Control -- Inspection13; -- Quality Characteristics13; -- Chapter 2 Probability Distributions -- Introduction13; -- Probability13; -- Binomial Distribution13; -- Poisson Distribution13; -- Normal Approximation to the Binomial13; -- Chapter 3 An Overview of Total Quality Management -- Evolution of Quality13; -- Definition13; -- TQM Concepts13; -- Basic Approach13; -- The Deming's Philosophy13; -- Gurus of Total Quality Management13; -- The Five Principles of TQM13; -- History of Quality Control in India13; -- TQM Organization13; -- Chapter 4 Leadership -- Introduction13; -- Characteristics of Quality Leaders13; -- Role of TQM Leadership13; -- Continuation Process Improvement13; -- The PDSA Cycle13; -- Six Sigma(6o) Quality13; -- Conclusion13; -- Chapter 5 Tool and Techniques of TQM -- Introduction13; -- Benchmarking and Competitive Analysis13; -- Quality by Design13; -- Chapter 6 Statistical Process Control -- Introduction13; -- TQC Tools13; -- Process Capability13; -- Summary13; -- Chapter 7 Control Charts for Attributes -- Attribute Control Charts13; -- p-Chart 13; -- np-Chart13; -- C-Chart or U-Chart13; -- Chapter 8 Acceptance Sampling -- Introduction13; -- Types of Sampling Plans13; -- Operating Characteristic Curve (O.C. Curve)13; -- Double Sampling Plan13; -- Chapter 9 Reliability -- Definition13; -- Redundancy13; -- Chapter 10 Experimental Design -- Introduction to Design of Experiments13; -- Terminology Used in Design of Experiments13; -- Some Important Designs13; -- Quality Control13; -- Taguchi's Quality Philosophy 13; -- Parameter Design13; -- Tolerance Design13; -- Statistical Quality Control Tables -- Binomial Distribution13; -- Poisson Distribution13; -- Normal Curve13; -- t Distribution13; -- Chi-Square Distribution13; -- F Distribution13; -- Random Numbers13; -- Factors for Computing 3963; Control Limits13.