Cover image for Dare to Serve : How to Drive Superior Results by Serving Others.
Dare to Serve : How to Drive Superior Results by Serving Others.
Title:
Dare to Serve : How to Drive Superior Results by Serving Others.
Author:
Bachelder, Cheryl.
ISBN:
9781626562370
Personal Author:
Edition:
1st ed.
Physical Description:
1 online resource (113 pages)
Contents:
Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- The Dare-to-Serve Leader -- Part One: How to Drive Superior Results -- One Whom will we serve? -- Two What is the daring destination? -- Three Why do we do this work? -- Four How will we work together? -- Part Two: How to Become a Dare-to-Serve Leader -- Five Choose To Serve -- Six Be Bold and Brave -- Seven Have Clarity of Purpose -- Eight Avoid the Spotlight -- Call to Action -- Dare-to-Serve Reflections -- Notes -- Acknowledgments -- Index -- About the Author.
Abstract:
Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry-by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from 34 in 2002 to 13. The brand was stagnant, and relations between the company and its franchise owners were strained. By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over 40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world. The difference maker, Bachelder says, was a conscious decision to lead in a new way. She and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. Servant leadership is sometimes derided as soft or ineffective, but this book shows that it's actually challenging and tough minded-a daring path. Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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