TITLE -- COPYRIGHT -- ABOUT THE AUTHORS -- ABOUT THE SERIES -- CONTENTS -- PREFACE -- Getting Started -- CHAPTER 1 Why Open the Books? -- THE ECSTATIC BUZZ OF BUSINESS -- UNDERSTANDING WHAT YOU WANT -- 10 REASONS TO OPEN YOUR BOOKS -- EMPLOYEE INVOLVEMENT IS NOT ENOUGH -- BUILD ON THE PAST -- Is Your Company Ready? -- MISCONCEPTIONS ABOUT OPEN-BOOK MANAGEMENT -- DISCLOSING FINANCIAL INFORMATION -- THE DISCLOSURE DILEMMA: THE COMPETITION -- YOUR FIRM'S SENSITIVE INFORMATION -- SHARING THE INFORMATION -- THE OPEN-BOOK MANAGEMENT PUZZLE -- Ideas for Getting Started -- CHAPTER 2 Critical Numbers and Business Goals -- WHAT ARE CRITICAL NUMBERS? -- Examples of Critical Numbers -- Critical Numbers Change with Business Changes -- TRACKING CRITICAL NUMBERS -- CREATE A "LINE OF SIGHT" -- NEXT YEAR'S CRITICAL NUMBERS -- RELAY REAL-TIME INFORMATION -- START (OR RESTART) THE PLANNING -- CONNECTING CRITICAL NUMBERS TO GOALS -- Your Vision for the Company -- YOU CAN'T DO IT ALONE -- TAKING THE VISION TO THE EMPLOYEES -- BRING YOUR CRITICAL NUMBERS INTO FOCUS -- CHAPTER 3 Prepare to Open the Books -- GETTING THE WORD OUT -- What Is the Current Method? -- RATE YOUR APPROACH -- NEW WAYS TO SHARE INFORMATION -- GAMES, HUDDLES, TEAMS, AND SCORECARDS -- HAVE A LITTLE FUN -- Celebrate the Milestones -- 8 IDEAS FOR INVOLVEMENT -- CHAPTER 4 Developing Employees as Businesspeople -- CONFRONTING COMMON MYTHS -- WHY EMPLOYEES WANT TO LEARN ABOUT THE BUSINESS -- "HOT TOPICS" CAN MOTIVATE EMPLOYEES -- Examples of "Hot Topics' -- CONQUERING NUMBER PHOBIA -- TEACH BUSINESS CONCEPTS WITH REAL-LIFE EXAMPLES -- A REAL-LIFE ANALOGY -- COMPARING HOUSEHOLD TO BUSINESS FINANCES -- COMPARING BUSINESS AND HOUSEHOLD TERMS -- 3 REAL-LIFE ANALOGIES YOU CAN USE -- BALANCE SHEET -- PROFIT AND LOSS -- CASH-FLOW STATEMENT -- Concepts, Not Statements, Are Critical.

FINDING A METHOD FOR TRAINING -- SOURCES OF BUSINESS EDUCATION -- 2 VISUALS THAT ILLUSTRATE FINANCIAL CONCEPTS -- #1 GUESSING GAME -- #2 A HILL OF BEANS -- ADULT LEARNING FOR SUCCESS -- Principles of Adult Learning -- Action Plan for Success -- CHAPTER 5 Developing Leadership -- ADDRESSING BUSINESS CHALLENGES -- The DILLY Method* -- Are You a DILLY Method Company? -- BUILDING A COMPANY OF BUSINESSPEOPLE -- 25 Characteristics of Businesspeople -- FROM HIRED HAND TO BUSINESS PERSON -- ASSESSING YOUR LEADERS -- DEVELOPING LEADERSHIP SKILLS -- HOW DO YOUR LEADERS RATE? -- FOCUS ON BUILDING LEADERS -- Checklist to Build Leaders' Skills -- Leadership Skills in Review -- MEASURE YOUR PROGRESS -- CHAPTER 6 Rewards of the Open-Book Process -- SHARING SUCCESS -- HIRED HANDS OR BUSINESSPEOPLE? -- How far are people on the journey from hired-hands to businesspeople? -- YOUR PLACE ON THE JOURNEY AFFECTS HOW REWARDS FIT -- HOW DO REWARDS HELP THE JOURNEY? -- INVENTING INCENTIVES -- Filling Up the Bucket -- Increasing Stakes in Meeting the Annual Plan -- Earn Back a Sacrifice -- Sharing Equity Through an ESOP -- Equal Bonus Based on Customer-service Goals -- Targets Trigger Annual Bonus -- STRENGTHS AND WEAKNESSES OF INCENTIVES -- CHECKLIST FOR OPEN-BOOK INCENTIVES -- EMPLOYEES WHO ACT LIKE OWNERS -- REVAMPING REWARDS -- WARNING! WARNING!! WARNING!!! -- TIPS FOR REVIEW GROUPS AND COMMITTEES -- 3 COMMON MISTAKES WITH VARIABLE INCENTIVES -- MOTIVATING WITHOUT MONEY -- ASSEMBLING THE PUZZLE PIECES -- BIBLIOGRAPHY.