Cover -- Contents -- Foreword -- Acknowledgments -- Abbreviations -- Executive Summary -- Introduction -- A. What Is Attaining Access for All: Pro-Poor Policy and Regulation for Water and Energy Services? -- B. Why Prepare this Pro-Poor Guide? -- C. What Are the Goals of the International Community for Promoting Water and Energy Services? -- D. Why Is Pro-Poor Policy and Regulatory Reform in the Water and Energy Sectors Relevant to ADB? -- E. How Do I Use the Pro-Poor Guide? -- Chapter 1: The Poor and Water and Energy Service Providers -- A. Overview -- B. The Poor and Energy and Water Service Providers -- C. Challenges to Pro-Poor Utility Service Provision -- Chapter 2: The Poor and ADB Policies, Strategies, and Initiatives on Energy and Water -- A. Overview -- B. ADB Policies, Strategies, and Initiatives -- Chapter 3: Designing Policy and Regulation to Be Pro-Poor -- A. Overview -- B. The Process of Designing Pro-Poor Policy and Regulation -- Chapter 4: Energy and Water Efficiency and Pro-Poor Support -- A. Overview -- B. Energy Efficiency Services -- C. Water Conservation and Efficiency Measures -- Chapter 5: Expanding Access -- A. Overview -- B. Increasing Access to Electricity and Water Services as a Pro-Poor Measure -- Chapter 6: Offering Different Levels of Service Quality -- A. Overview -- B. Levels of Service Quality Appropriate for the Poor -- Chapter 7: Ensuring Affordability-Tariffs, Subsidies, and Other Financial Reforms -- A. Overview -- B. Ensuring the Affordability of Utility Services for the Poor -- Chapter 8: The Role of the Regulator -- A. Overview -- B. What Regulatory Structures May Help the Poor? -- C. What Is the Role of the Utility Regulator in Pro-Poor Programs? -- D. Conclusion -- Appendix: Pro-Poor Covenants -- A. Overview -- B. Definitions -- C. Industry Structure and Regulation.

D. Diversifying Quality and Offering Different Levels of Service -- E. Affordability -- F. Energy Efficiency -- G. Water Conservation and Water Reforms -- Endnotes.