Intro -- _GoBack -- Introduction -- Why a New Book on Patient Engagement? -- The First Section of the Book: Towards the PHE Model -- The Second Section of the Book: the Value of Positive Technology to Promote Patient Engagement -- The Third Section of the Book: the PHE Model in Practice -- Guendalina Graffigna, Serena Barello -- Innovating Healthcare in the Era of Patient Engagement: Challenges, Opportunities & New Trends -- 1 Introduction -- 2 The Main Challenges of the 21st Century -- 3 When the "Demand" for Healthcare Changes: Directions of Innovation -- 4 Patient Engagement: Improving the Exchange Between Demand and Supply of Healthcare -- 5 The Advantages of Engaging Patients in Their Care -- 6 Engaging Patients "from Theory Into Practice": Agenda Setting -- References -- Guendalina Graffigna, Serena Barello, Stefano Triberti -- Giving (Back) a Role to Patients in the Delivery of Healthcare Services: Theoretical Roots of Patient Engagement -- 1 Introduction -- 2 Historical Milestones in the Development of the Concept of Patient Engagement: The Tradition of Participatory Healthcare -- 3 Distinguishing the Concept of Engagement from Other Closely Related Concepts -- 3.1 Involvement, Participation, and Shared Decision-Making -- 3.2 Compliance and Adherence -- 3.3 Self-management -- 3.4 Patient Empowerment -- 3.5 Patient Activation -- 3.6 Technology Engagement -- 4 Towards a Definition of Patient Engagement: Its Relationship with Related Constructs -- 5 Conclusions -- References -- Guendalina Graffigna, Serena Barello -- Modelling Patient Engagement in Healthcare: Insight for Research and Practice -- 1 Introduction -- 2 Modelling Patient Engagement: How a Consumer Psychology Perspective May Help -- 3 The PHE Model: Phases and Features -- 3.1 Blackout -- 3.2 Arousal -- 3.3 Adhesion -- 3.4 Eudaimonic Project.

4 Moving Along the PHE Model Journey: Experiential Levers and Key Actions -- 4.1 From the Blackout to the Arousal Position -- 4.2 From the Arousal to the Adhesion Position -- 4.3 From the Adhesion to the Eudaimonic Project Position -- 4.4 The Potential Role of New Technology -- 5 The PHE Model in Practice: Opportunities for Innovating Healthcare -- 6 In Conclusion: The Advantages of Adopting the PHE Model -- References -- Stefano Triberti, Giuseppe Riva -- Positive Technology for Enhancing the Patient Engagement Experiences -- 1 Introduction -- 2 Introducing the Positive Technology Paradigm -- 3 Positive Technologies and Patient Engagement -- 4 Conclusion -- References -- Stefano Triberti, Giuseppe Riva -- Engaging Users to Design Positive Technologies for Patient Engagement: the Perfect Interaction Model -- 1 Introduction -- 2 User Engagement for the Positive Technology Design -- 3 Intentions and User Experience: Introducing the Perfect Interaction Model -- 4 Perfect Interaction for Patient Engagement Technologies on the Basis of the PHE Model -- 5 Conclusion -- References -- Stefano Triberti, Serena Barello, Guendalina Graffigna, Giuseppe Riva, Antonio Candelieri, Francesco Archetti -- Evaluating Patient Engagement and User Experience of a Positive Technology Intervention: The H-CIM Case -- 1 Technologies for Patient Engagement: a Roadmap of Methodologies to Develop Effective e-Health Interventions -- 2 The Intervention Field: New Technologies for the Physical Rehabilitation of the Elderly -- 3 Developing Health Technologies for Patient Engagement: a Methodological Road Map Based on the PHE Model -- 4 Sustaining Patient Engagement in Rehabilitation Activities: a Case Study of the H-CIM Platform -- 4.1 User Experience Evaluation -- 4.2 What Are the Implications for Patient Engagement? -- 5 Conclusion -- References.

Serena Barello, Guendalina Graffigna -- Engagement-sensitive Decision Making: Training Doctors to Sustain Patient Engagement in Medical Consultations -- 1 Introduction -- 2 PHE Model as a Road Map for Guiding Doctors Engaging Patients in Decision Making -- 3 Promoting Patient Engagement in Shared Decision Making: It Takes Two -- 4 Towards an "Engagement-sensitive" Decision Making Style: the PHE Model as an Orienting Framework for Doctors Communicational Behaviours -- 5 Engaging Patients in Decision Making "from Theory into Practice": Agenda Setting for Medical Education -- 6 Conclusions: Direction for the Future -- References -- Livio Provenzi, Serena Barello, Guendalina Graffigna -- Caregiver Engagement in the Neonatal Intensive Care Unit: Parental Needs, Engagement Milestones, and Action Priorities for Neonatal Healthcare of Preterm Infants -- 1 Introduction -- 2 The Emerging Need to Engage Parents in the NICU -- 3 The Process of Caregiver Engagement in NICU -- 3.1 The Blackout: Preterm Delivery as an "Out of the Blue" Experience -- 3.2 The Arousal Phase: Activate to Gather Information During the High-intensive NICU Stay -- 3.3 The Adhesion Phase: Learning Parenting Skills During the Post-intensive NICU Stay -- 3.4 The Eudaimonic Project Phase: the end of the Healthcare Journey and the Everyday Life of the New Family After NICU Discharge -- 4 Conclusions: Advantages of the PHE Model Application to Caregiver Engagement in the NICU -- References -- Serena Barello, Mariarosaria Savarese, Guendalina Graffigna -- The Role of Caregivers in the Elderly Healthcare Journey: Insights for Sustaining Elderly Patient Engagement -- 1 Caregiver Engagement for Elderly Care: What Matters? -- 2 When Engaging Caregivers Becomes Essential? Lessons Learned from Elderly People Care.

2.1 Challenges and Opportunities of Engaging Carers in the Care Process: an Overview -- 2.2 Engaging Relatives in Elderly People Care: Voices from the Research Community -- 3 The Multiple Roles of Relatives When Taking Care of Their Loved Ones: Insights from the PHE Model -- 3.1 "Now I Need a Consoler": the Case of Marriot, Diabetic Patients, 74 Years Old -- 3.2 "Please, Be a Nurse": the Case of Carlos, Cardiological Patient, 76 Years Old -- 3.3 "You Are My Safety Guard": the Case of Samantha, Cancer Patient, 69 Years Old -- 3.4 "Stay With Me, Like a Life Buddy": the Case of Luis, Diabetic Patient, 69 Years Old -- 4 The Role of the PHE Model in Redesigning the Boundaries of Family Centred Care -- 5 Conclusions -- References -- Mara Gorli, Laura Galuppo, Elisa Giulia Liberati -- Hospital Innovations in the Light of Patient Engagement. Insights from the Organizational Field -- 1 Introduction -- 2 Innovating and Organizing for Sustainable Healthcare -- 3 Addressing the Sustainability Challenges: A Changing Hospital in the Overall Network of Care Providers -- 4 Beyond the "Cathedral in the Desert": The Embedded Hospital -- 5 Beyond the Professional-centered Hospital: The Patient Centered Model -- 6 From Embedded and Patient Centered to "Engaging" Hospitals: Missing Steps -- 7 The Challenges of Partnership: Engaging Patients and Stakeholders to Improve Healthcare Organizations -- 8 Conclusions -- References -- List of Figures -- Index -- Introduction -- Innovating Healthcare in the Era of Patient Engagement: Challenges, Opportunities & New Trends -- Giving (Back) a Role to Patients in the Delivery of Healthcare Services: Theoretical Roots of Patient Engagement -- Modelling Patient Engagement in Healthcare: Insight for Research and Practice -- Positive Technology for Enhancing the Patient Engagement Experiences.

Engaging Users to Design Positive Technologies for Patient Engagement: the Perfect Interaction Model -- Evaluating Patient Engagement and User Experience of a Positive Technology Intervention: The H-CIM Case -- Engagement-sensitive Decision Making: Training Doctors to Sustain Patient Engagement in Medical Consultations -- Caregiver Engagement in the Neonatal Intensive Care Unit: Parental Needs, Engagement Milestones, and Action Priorities for Neonatal Healthcare of Preterm Infants -- The Role of Caregivers in the Elderly Healthcare Journey: Insights for Sustaining Elderly Patient Engagement -- Hospital Innovations in the Light of Patient Engagement. Insights from the Organizational Field -- List of Figures -- Index.