Contents -- Figures and Tables -- Preface -- Acknowledgments -- 1 Why Do Organizations Need Leadership? -- 2 What Do Effective Leaders Do? -- 3 Effective Leaders Are All Too Rare, But They Are Out There -- 4 Key Leadership Steps in Each Theme -- 5 Barrier #1: Passive Conformity -- 6 Barrier #2: Adversarial Competitiveness -- 7 Barrier #3: Arrogant Complacency -- 8 Intentions: Promote Stakeholder-Focused Thinking -- 9 Intentions: Identify Purposes That Meet Stakeholder Needs -- 10 Intentions: Align Stakeholder Purposes -- 11 Information: Promote Fact-Based Decisions -- 12 Information: Identify Conclusions That Address Stakeholder Risks -- 13 Information: Align Stakeholder Decisions -- 14 Case Study of a Business That Got Back on Track -- 15 Influence: Promote Give-and-Take Behavior -- 16 Influence: Identify Ground Rules That Guide Behavior -- 17 Influence: Align Stakeholder Behavior -- 18 Case Study: Using the Leadership Model to Understand Past Failures and Create Future Successes -- 19 Key Questions for Leaders -- Bibliography -- Index.