Contents -- Foreword -- Preface -- Part I Getting Started -- Introduction -- The Lean Method -- Capacity, Backlogs, and Scheduling -- Part II Basic Applications of The Lean Method -- Simple Patienty Flow Examples -- Call Center: A Success Story -- Outpatient Laboratory: A Success Story -- Back Pain Clinic: A Success Story -- Women's Center: A Success Story -- Part III Complex Applications of the Lean Method -- The Lean General Hospital -- Emergency Department -- Laboratories -- Admissions -- Surgery -- Inpatient Care -- External Benchmarking: A Success Story -- Infection Reduction: A Success Story -- Discharge -- The Cash Cycle -- Long-Term-Care Facilities -- Recommendations Summary -- Hospital-Acquired Infections Reporting: A Beginning -- About the Authors and Contributors.