HISTORY OF CONTINUOUS IMPROVEMENT -- VALUE AND FOUNDATIONS OF SIX SIGMA -- VALUE AND FOUNDATIONS OF LEAN -- INTEGRATION OF LEAN AND SIX SIGMA -- BUSINESS PROCESSES AND SYSTEMS -- Processes -- Business Systems -- SIX SIGMA AND LEAN APPLICATIONS -- References -- ENTERPRISE LEADERSHIP RESPONSIBILITIES -- ORGANIZATIONAL ROADBLOCKS -- CHANGE MANAGEMENT -- SIX SIGMA PROJECTS AND KAIZEN EVENTS -- SIX SIGMA ROLES AND RESPONSIBILITIES -- Black Belts -- Master Black Belts -- Green Belts -- Champion -- Executive -- Process Owner -- Reference -- IMPACT ON STAKEHOLDERS -- CRITICAL TO x (CTx) REQUIREMENTS -- BENCHMARKING -- BUSINESS PERFORMANCE MEASURES -- Balanced Scorecard -- Key Performance Indicators -- Customer Loyalty -- FINANCIAL MEASURES -- Common Financial Measures -- Return on Investment -- Net Present Value -- Cost of Quality -- TEAM TYPES AND CONSTRAINTS -- TEAM ROLES -- Team Leader -- Sponsor/Authorizing Entity -- Facilitator -- Scribe/Recorder (May Be a Temporary or Rotating Position) -- Coach -- Team Member -- TEAM MEMBER SELECTION -- LAUNCHING TEAMS -- TEAM MOTIVATION -- Recognition -- Rewards -- Relationships within the Team -- TEAM STAGES -- TEAM COMMUNICATION -- Initiating the Team -- During the Life of the Team -- Following Project Completion -- TEAM DYNAMICS -- TIME MANAGEMENT FOR TEAMS -- TEAM DECISION-MAKING TOOLS -- MANAGEMENT AND PLANNING TOOLS -- TEAM PERFORMANCE EVALUATION AND REWARD -- CUSTOMER IDENTIFICATION -- CUSTOMER FEEDBACK -- CUSTOMER REQUIREMENTS -- Critical-to-Quality Flow-Down -- Quality Function Deployment -- Kano Model -- PROBLEM STATEMENT -- PROJECT SCOPE -- GOALS AND OBJECTIVES -- PROJECT PERFORMANCE MEASURES -- PROJECT TRACKING -- INPUT AND OUTPUT VARIABLES -- PROCESS FLOW METRICS -- PROCESS ANALYSIS TOOLS -- Process Maps and Flowcharts -- Written Procedures -- TYPES OF DATA -- MEASUREMENT SCALES -- SAMPLING METHODS.

COLLECTING DATA -- MEASUREMENT METHODS -- MEASUREMENT SYSTEMS ANALYSIS -- Variables -- AIAG Method -- ANOVA Method -- Control Chart Method -- Attributes -- Attribute Agreement Analysis -- Attribute Gage Study-Analytic Method -- MEASUREMENT SYSTEMS IN THE ENTERPRISE -- METROLOGY -- BASIC TERMS -- CENTRAL LIMIT THEOREM -- DESCRIPTIVE STATISTICS -- GRAPHICAL METHODS -- Run Charts -- Scatter Diagrams -- Normal Probability Plots -- VALID STATISTICAL CONCLUSIONS -- BASIC CONCEPTS -- Complementary Rule of Probability -- Addition Rule of Probability -- Contingency Tables -- Conditional Probability -- Independent and Dependent Events -- Mutually Exclusive Events -- Multiplication Rule of Probabilities -- COMMONLY USED DISTRIBUTIONS -- Normal Distribution -- Poisson Distribution -- Binomial Distribution -- Chi-Square (Χ2) Distribution -- t Distribution (Also Known as Student's t Distribution) -- F Distribution -- OTHER DISTRIBUTIONS -- Hypergeometric Distribution -- Bivariate Normal Distribution -- Exponential Distribution -- Lognormal Distribution -- Weibull Distribution -- PROCESS CAPABILITY INDICES -- PROCESS PERFORMANCE INDICES -- SHORT-TERM AND LONG-TERM CAPABILITY -- The Difference Between Short-Term and Long-Term Capability -- Capability-Related Assumptions -- PROCESS CAPABILITY FOR NON-NORMAL DATA -- PROCESS CAPABILITY FOR ATTRIBUTES DATA -- PROCESS CAPABILITY STUDIES -- Conducting a Process Capability Study -- PROCESS PERFORMANCE VS. SPECIFICATION -- Natural Process Limits -- Specification Limits -- Process Performance Metrics -- Defects per Unit -- Defects per Million Opportunities -- Throughput Yield, Also Called Yield -- Parts per Million -- Reference -- CORRELATION COEFFICIENT -- Correlations versus Causality -- Hypothesis Test for the Correlation Coefficient -- Confidence Interval for the Correlation Coefficient -- REGRESSION.

Simple Linear Regression -- Method of Least Squares -- Confidence Interval for the Regression Line -- Prediction Interval for a Future Observation -- Hypothesis Test for Regression Coefficient b1 -- Multiple Linear Regression -- MULTIVARIATE TOOLS -- MULTI-VARI STUDIES -- ATTRIBUTES DATA ANALYSIS -- TERMINOLOGY -- STATISTICAL VS. PRACTICAL SIGNIFICANCE -- SAMPLE SIZE -- POINT AND INTERVAL ESTIMATES -- Unbiased Estimators -- Efficient Estimators -- Prediction Intervals -- Tolerance Intervals -- Point Estimates and Confidence Intervals -- Confidence Intervals for Means -- Confidence Intervals for Variances -- Confidence Intervals for Proportions -- TESTS FOR MEANS, VARIANCES, AND PROPORTIONS -- Hypothesis Tests -- Hypothesis Tests for Means -- Hypothesis Tests for Variances -- Hypothesis Tests for Proportions -- ANALYSIS OF VARIANCE (ANOVA) -- One-Way ANOVA -- Two-Way ANOVA -- GOODNESS-OF-FIT (CHI SQUARE) TESTS -- χ2 Goodness-of-Fit Test -- CONTINGENCY TABLES -- NON-PARAMETRIC TESTS -- Mood's Median Test -- Levene's Test -- Kruskal-Wallis Test -- Mann-Whitney Test -- FAILURE MODE AND EFFECTS ANALYSIS (FMEA) -- Reference -- GAP ANALYSIS -- ROOT CAUSE ANALYSIS -- 5 Whys -- Cause-and-Effect Diagram -- Pareto Chart -- Fault Tree Analysis -- WASTE ANALYSIS -- TERMINOLOGY -- DESIGN PRINCIPLES -- Power and Sample Size -- Replication -- Repeated Measures (Repetition) -- Confounding -- Order -- Randomization -- Blocking -- Main Effects -- Interaction Effects -- Balanced Design -- Resolution -- PLANNING EXPERIMENTS -- ONE-FACTOR EXPERIMENTS -- Completely Randomized -- Randomized Complete Block Design -- Latin Square -- TWO-LEVEL FRACTIONAL FACTORIAL EXPERIMENTS -- FULL FACTORIAL EXPERIMENTS -- Reference -- WASTE ELIMINATION -- Kanban -- Pull Systems -- 5Ss -- Standard Work -- Poka-Yoke -- Kaizen -- CYCLE-TIME REDUCTION -- Continuous Flow Manufacturing.

Reducing Changeover Time -- KAIZEN AND KAIZEN BLITZ -- THEORY OF CONSTRAINTS (TOC) -- Drum-Buffer-Rope -- References -- IMPLEMENTATION -- RISK ANALYSIS AND MITIGATION -- Feasibility Study -- Risk Analysis -- SWOT -- PEST -- Unintended Consequences -- OBJECTIVES -- Special versus Common Causes -- SELECTION OF VARIABLES -- RATIONAL SUBGROUPING -- CONTROL CHART SELECTION -- Variables Charts -- Control Limits -- − R Chart -- − s Chart -- Individual and Moving Range Chart -- Attribute Charts -- p Chart -- np Chart -- c Chart -- u Chart -- Short-Run Control Charts -- Key Considerations When Using a Short-Run Chart -- Constructing a Short-Run Chart -- Moving Average and Moving Range Control Charts -- Key Considerations When Using an MAMR Chart -- Constructing an MAMR Chart -- CONTROL CHART ANALYSIS -- Analyzing Control Chart Behavior -- References -- TOTAL PRODUCTIVE MAINTENANCE (TPM) -- VISUAL FACTORY -- MEASUREMENT SYSTEM RE-ANALYSIS -- CONTROL PLAN -- LESSONS LEARNED -- Organizational Memory -- TRAINING PLAN DEPLOYMENT -- DOCUMENTATION -- ONGOING EVALUATION -- DMADV (DEFINE, MEASURE, ANALYZE, DESIGN, AND VALIDATE) -- DMADOV (DEFINE, MEASURE, ANALYZE, DESIGN, OPTIMIZE, AND VALIDATE) -- DESIGN FOR X (DFX) -- ROBUST DESIGN AND PROCESS -- Functional Requirements -- Noise Strategies -- Tolerance Design -- Statistical Tolerancing -- Conventional Tolerances -- Statistical Tolerances -- Tolerance and Process Capability -- Tolerance Intervals -- STRATEGIC -- Porter's Five Forces -- Portfolio Architecting -- Hoshin Planning -- TACTICAL -- TRIZ -- Axiomatic Design -- Systematic Design -- Critical Parameter Management -- Pugh Analysis -- References -- FUNDAMENTAL PRINCIPLES -- SIX LEVELS OF COGNITION BASED ON BLOOM'S TAXONOMY-REVISED (2001) -- Remember -- Understand -- Apply -- Analyze -- Evaluate -- Create -- SIX LEVELS OF COGNITION BASED ON BLOOM'S TAXONOMY (1956).

Knowledge Level -- Comprehension Level -- Application Level -- Analysis -- Synthesis -- Evaluation.