Title Page -- Copyright -- Table of Contents -- Acknowledgments -- Chapter 1: The Healthcare Delivery System -- Overview -- 1.1 Healthcare Delivery Components -- 1.2 Major Stakeholders -- 1.3 Global Issues in Health -- 1.4 Drivers for Healthcare Systems -- References -- Chapter 2: Complexity and Systems in Healthcare -- Overview -- 2.1 Taking a Systems Approach to Healthcare -- 2.2 Complex Adaptive Systems -- 2.3 Systems Thinking and System Dynamics -- References -- Chapter 3: Patient Flow -- Overview -- 3.1 Healthcare Settings and Clinical Workflows -- 3.2 Patient Flow through a Hospital -- 3.3 Care Transitions -- 3.4 Process Mapping -- 3.5 Queuing -- References -- Chapter 4: Healthcare Financing -- Overview -- 4.1 Financing Models for Health Services -- 4.2 Compensation Models for Providers -- 4.3 Cost Allocation and Charges -- 4.4 Capital Budgeting -- References -- Chapter 5: Health Data and Informatics -- Overview -- 5.1 Healthcare Data -- 5.2 Electronic Health Records -- 5.3 Health Information Exchange -- 5.4 Publicly Reported Healthcare Data -- References -- Chapter 6: Lean -- Overview -- 6.1 Lean Philosophy and Methods -- 6.2 Drivers for Lean Healthcare Systems -- 6.3 A Toolset for Eliminating Wastes -- 6.4 Value Stream Mapping -- 6.5 A3 -- 6.6 5S -- 6.7 Kanban -- 6.8 Lean Implementations -- 6.9 Lean Thinking -- References -- Chapter 7: Six Sigma -- Overview -- 7.1 Six Sigma Philosophy -- 7.2 Six Sigma Quality -- References -- Chapter 8: Reliability and Patient Safety -- Overview -- 8.1 Human Reliability -- 8.2 Errors in Healthcare -- 8.3 Medication Errors -- 8.4 Patient Falls -- 8.5 Human Factors and Ergonomics for Patient Safety -- References -- Chapter 9: Health Analytics -- Overview -- 9.1 Data Mining -- 9.2 Data Visualization -- Social Network Analysis -- 9.4 Data Envelopment Analysis -- 9.5 Multicriteria Decision Making -- References.

Chapter 10: Capacity Management -- Overview -- 10.1 Capacity Management Challenges -- 10.2 Managing Nursing Units -- 10.3 Managing Operating Rooms -- 10.4 Managing Diagnostic Units -- 10.5 Nurse Staffing and Scheduling -- References -- Chapter 11: Healthcare Logistics -- Overview -- 11.1 Facility Location -- 11.2 Home Healthcare Routing and Scheduling -- References -- Chapter 12: Health Supply Chains -- Overview -- 12.1 Forecasting Demand -- 12.2 Inventory Control -- 12.3 Healthcare Distribution -- 12.4 Coordinating Activities in the Supply Chain -- References -- Chapter 13: Infection Control -- Overview -- 13.1 Historical Perspective -- 13.2 Infection Control Classification -- 13.3 Checklists for Infection Control -- 13.4 The Case of Sepsis -- 13.5 Mathematical Modeling of Hospital Infection Control -- References -- Index -- End User License Agreement.