Contents -- INTRODUCTION -- SECTION I IT MANAGEMENT -- 1 Strategic Planning: Business and Technology Issues -- 2 The Corporate Information and Communications Hierarchy: Technological Management in Modern Enterprises -- 3 Developing People Skills: A New I/T Priority -- 4 Professional Consulting: The Analysis Methodology -- 5 Pricing Methods Across Linked Networks -- 6 Enterprise Modeling for Strategic Support -- SECTION II DATA CENTER MANAGEMENT -- 7 Reverting to Centralized Data Center Management -- 8 Acquiring and Using a UPS System -- 9 Providing Quality Information Services to the Customer -- 10 Evaluating a Job Scheduler in the Open Systems Arena -- 11 Help Desk Technology -- 12 Call Center Computer Telephony Integration: A Case Study -- SECTION III APPLICATION INFRASTRUCTURE AND OPERATIONS -- 13 Maintaining Data in Mainframe and Network Environments -- 14 Managing Data Storage and Distribution -- 15 The Data Center Manager's Guide to Networked Imaging Systems -- 16 Collaborative Applications -- 17 Supporting Legacy Systems -- 18 Client/Server Architecture and Implementation -- SECTION IV ENTERPRISE NETWORK MANAGEMENT -- 19 TCP/IP Network Management: A Case Study -- 20 Trends in Data Communications Services -- 21 The Emerging Advantage of xDSL Technology -- 22 LAN Printing Techniques -- 23 Preparing for Cable Modems -- 24 LAN-WAN Interconnection Requirements and Implementation Considerations -- 25 Enterprise Deployment: Building an IP PBX Telephony Network -- SECTION V DESKTOP COMPUTING -- 26 A Quick Overview of LINUX -- 27 Evaluating the Performance of NT-Based Systems -- 28 Configuring TCP/IP on a Windows NT Workstation -- 29 More Productive User Interfaces -- 30 Creating GUIs Users Can Use: Usability Analysis -- 31 Building GUIs Users Can Use: Usability Development -- SECTION VI EQUIPMENT ASSET MANAGEMENT.

32 Reducing the Cost of PC Connectivity -- 33 Evaluating Equipment: A Methodology for Success -- 34 Understanding the Desktop Management Interface -- 35 Managing the IT Procurement Process -- 36 An IT Asset Management Toolkit -- 37 How to Do Better Deals in Leasing -- SECTION VII CUSTOMER SUPPORT OPERATIONS -- 38 Managing the User Interface -- 39 Managing End-User Development -- 40 Helping Users Help Themselves -- 41 The Consultative Approach to Client Support -- 42 End-User Computing Control Guidelines -- 43 Reviewing End-User Applications -- SECTION VIII QUALITY CONTROL AND COMPUTER SECURITY -- 44 The Basics of Computer System and Data Network Security -- 45 Achieving Quality in Data Center Operations -- 46 Evaluating Platform Reliability and Measuring Its Dollar Value -- 47 Understanding the Virus Threat -- 48 E-Mail Security and Privacy -- 49 Internet Security and Firewall Policies -- 50 Improving Quality with Software Metrics -- SECTION IX CONTINGENCY PLANNING -- 51 Introduction to Data Center Recovery Planning -- 52 Developing a Data Center Recovery Plan: Part I -- 53 Developing a Data Center Recovery Plan: Part II -- 54 Integrating LANs Into the Disaster Recovery Plan -- 55 The Legal Issues of Disaster Recovery Planning -- 56 Using Televaulting and Hot and Cold Sites for Disaster Recovery -- 57 Data Processing and Communications Security During Recovery and Repair -- ABOUT THE EDITOR -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X.