Cover -- Title Page -- Copyright -- Contents -- Introduction -- Assessment Test -- Chapter 1 Certifying Human Resource Professionals -- The Human Resource Profession -- Development of the Human Resource Body of Knowledge -- Defining the Functional Areas of the BOK -- Core Knowledge Requirements of the BOK -- Certification Levels -- Eligibility Requirements -- Recertification -- The Test -- It's Experiential and Federal -- What the Questions Look Like -- Preparing for the Exam -- Taking the Exam -- Summary -- Chapter 2 Core Knowledge Requirements for HR Professionals -- Needs Assessment and Analysis -- Third-Party Contract Management -- Communication Skills and Strategies -- Employee Communication -- Professional Communication -- Documentation Requirements -- Documenting Employment Actions -- Documenting Performance Issues -- Adult Learning Processes and Learning Styles -- Motivation Concepts -- Abraham Maslow: The Hierarchy of Needs (1954) -- B. F. Skinner: Operant Conditioning (1957) -- Frederick Herzberg: Motivation/Hygiene Theory (1959) -- Douglas McGregor: Theory X and Theory Y (1960) -- David McClelland: Acquired Needs Theory (1961) -- J. Stacey Adams: Equity Theory (1963) -- Victor Vroom: Expectancy Theory (1964) -- Clayton Alderfer: ERG Theory (1969) -- Leadership Concepts -- Behavioral Theories -- Situational Theories -- Contingency Theories -- Leadership Styles -- Project Management Concepts -- Diversity Concepts -- Human Relations Concepts -- HR Ethics and Professional Standards -- Human Resource Technology -- HRIS Systems -- Qualitative and Quantitative Analysis -- Data Collection -- Analysis Tools -- Qualitative Analysis -- Metrics: Measuring Results -- Change Management -- Job Analysis and Description -- Job Analysis -- Job Descriptions -- Employee Records Management.

Interrelationships Among HR Activities -- Organizational Structures -- Environmental Scanning Concepts -- Environmental Scanning Tools -- Employee Attitude Assessment -- Basic Budgeting and Accounting -- Accounting -- Budgeting -- Risk Management -- Summary -- Exam Essentials -- Review Questions -- Chapter 3 Business Management and Strategy -- Organizations -- External Business Environment -- Internal Business Operations -- Strategy -- Strategic Planning -- Human Capital Management Plans -- Strategic Management -- Strategic Relationships -- Corporate Responsibility -- Change Management -- Enterprise Risk Management -- HR Technology -- Legislative and Regulatory Processes -- Legislative Process -- Administrative Law -- Lobbying -- Corporate Governance -- Organization Values and Ethics -- Whistle-Blower Protection -- Ethics Officers -- HR Metrics: Measuring Results -- Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Chapter 4 Workforce Planning and Employment -- Federal Employment Legislation -- Civil Rights Legislation -- Age Discrimination in Employment Act of 1967 -- Americans with Disabilities Act of 1990 -- Civil Rights Act of 1991 -- Genetic Information Nondiscrimination Act of 2008 -- Federal Contractors, Subcontractors, and Agencies -- Annual EEO Survey -- Affirmative Action Plans -- Strategic Workforce Planning -- Workforce Goals and Objectives -- Job Analysis and Description -- Qualified Employees -- Translating Organization Goals into Staffing Plans -- Labor Market Analysis -- Staffing Programs -- Sourcing and Recruiting Candidates -- Candidate Selection Tools -- Employment Offers -- Post-offer Employment Activities -- Organization Exit/Off-Boarding Processes -- Voluntary Exit Processes -- Involuntary Exit Processes -- Records Management: The Life Cycle -- Metrics: Measuring Results.

Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Chapter 5 Human Resource Development -- Federal Employment Legislation -- Copyright Act of 1976 -- U.S. Patent Act -- Organization Development -- Strategic Interventions -- Techno-Structural Interventions -- Human Process Interventions -- Human Resource Management Interventions -- Talent Management -- Management Development -- Leadership Development -- Employee Training Programs -- Performance-Management Programs -- Performance Appraisal -- Elements of Performance Appraisal -- Timing Performance Appraisals -- Performance-Appraisal Methods -- Training Performance Evaluators -- Unique Employee Needs -- Diversity Initiatives -- Flexible Work Arrangements -- Repatriation -- Metrics: Measuring Results -- Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Chapter 6 Compensation and Benefits -- Total Rewards Defined -- Compensation and Benefits Philosophy -- Compensation Strategy -- Budgeting and Accounting for Total Rewards -- Fiduciary Responsibility -- Compensation -- Federal Employment Legislation -- Types of Compensation -- Traditional Pay Structures -- Benefits -- Involuntary Benefits -- Voluntary Benefits -- Payroll -- Payroll Systems -- Payroll Administration -- Communicating Compensation and Benefits Programs -- Executive Compensation -- Stock Options -- Board of Directors/Outside Directors -- Metrics: Measuring Results -- Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Chapter 7 Employee and Labor Relations -- Federal Employment Legislation -- Common-law Doctrines -- Legal Statutes -- Employee Rights and Responsibilities -- Employee Relations -- Organization Climate and Culture -- Employee Relations Programs -- Workplace Policies and Procedures -- Performance Improvement -- Dispute Resolution.

Arbitration -- Mediation -- Constructive Confrontation -- Labor Relations -- Labor Laws and Organizations -- Employee Rights -- Union Organization -- What Can an Employer Do? -- The Organizing Process -- Collective Bargaining -- Union Avoidance Strategies -- Metrics: Measuring Results -- Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Chapter 8 Risk Management -- Risk Identification -- HR Tools to Identify and Assess Risk -- Risk Assessment -- Assessing Legal Compliance Risks -- Assessing Safety and Health Risks -- Assessing Security Risks -- Risk Management -- Managing Legal Compliance Risks -- Managing Safety and Health Risks -- Managing Security Risks -- Managing Business Continuity Risks -- Managing Workplace Privacy Risks -- Metrics: Measuring Results -- Global Considerations -- Summary -- Exam Essentials -- Review Questions -- Appendix A Answers to Review Questions -- Chapter 2: Core Knowledge Requirements for HR Professionals -- Chapter 3: Business Management and Strategy -- Chapter 4: Workforce Planning and Employment -- Chapter 5: Human Resource Development -- Chapter 6: Compensation and Benefits -- Chapter 7: Employee and Labor Relations -- Chapter 8: Risk Management -- Appendix B Case Study: Where the Green Glass Grows -- The Company -- The Customer -- Exercises -- Answer Key and Additional Exercise -- Appendix C Federal Employment Legislation and Case Law -- Legislation and Case Law Summary -- Additional Cases -- 1968: Rosenfeld v. Southern Pacific -- 1969: Weeks v. Southern Bell Telephone Co. -- 1973: McDonnell Douglas Corp. v. Green -- 1978: Regents of California v. Bakke -- 1979: United Steelworkers v. Weber -- 1981: Texas Department of Community Affairs v. Burdine -- 1987: Johnson v. Santa Clara County Transportation Agency.

1987: School Board of Nassau v. Arline -- 1989: Martin v. Wilks -- 1992: Electromation, Inc. v. NLRB -- 1993: E. I. DuPont & Co. v. NLRB -- 1993: St. Mary's Honor Center v. Hicks -- 1995: McKennon v. Nashville Banner Publishing Co. -- 2001: Circuit City Stores v. Adams -- Appendix D Resources -- Business Management and Strategy -- Books -- Professional Associations -- Workforce Planning and Employment -- Books -- Professional Associations -- Human Resource Development -- Books -- Professional Associations -- Compensation and Benefits -- Books -- Professional Associations -- Employee and Labor Relations -- Books -- Professional Associations -- Risk Management -- Books -- Professional Associations -- Appendix E About the Additional Study Tools -- Additional Study Tools -- Sybex Test Engine -- Electronic Flashcards -- PDF of Glossary of Terms -- Adobe Reader -- System Requirements -- Using the Study Tools -- Troubleshooting -- Customer Care -- Index -- PHR/SPHR: Professional in Human Resources Certification® Study Guide, Fourth Edition -- EULA.