Cover -- Contents -- Acknowledgements -- 1 Why emotion, why now? -- 2 Bringing emotion onto the organisational agenda: a century of organisational analysis -- 3 The (over) managed heart -- 4 A sociological understanding of workplace emotion -- 5 Introducing a typology of workplace emotion -- 6 Prescriptive and pecuniary emotion management -- 7 'Presentational' and 'Philanthropic' emotion management -- 8 Mixed Feelings -- References -- Author Index -- Subject Index.