Title Page -- Copyrights Page -- Table of Contents -- Foreword -- Preface -- 1: A Personal Story -- 2: The Importance of Effective People Skills in Conversation -- How Human Behavior Affects the Environment -- Why Should We Protect the Environment? -- How Good are Natural Resources Professionals at Modifying Human Behavior? -- Examples of People Skills in Action: Lake Davis and Devil's Hole -- Conclusion -- Chapter Summary -- 3: How to Resolve Conflict and Defuse Contentious Situations: Verbal Judo and Other Communication Techniques -- Verbal Judo -- Communication in Crisis Situations -- Dealing With Hecklers - A Common Occurence for Conservation Professionals -- Conclusion -- Chapter Summary -- 4: How to Persuade People -- Needs of People -- Techniques of Influence -- Conclusion -- Chapter Summary -- 5: Customer Service and Getting Funded -- Secrets of Customer Service -- Getting Funded -- Conclusion -- Chapter Summary -- 6: How to Negotiate Effectively -- Interest-Based Bargaining -- Two Examples of Real-life Negotiations: The Reserve Mining Company and Snoqualmie Dam -- Conclusion -- Chapter Summary -- 7: How to Manage Yourself -- Time Management -- Organizing Paperwork and Equipment -- Coping With Stress, Depression, or Anxiety -- Conclusion -- Chapter Summary -- 8: How to Effectively Manage Personnel -- How to Hire Good Staff -- How to Manage Staff -- Getting Rid of the Problem Employee -- Working With Your Boss -- Conclusion -- Chapter Summary -- 9: How to Make a Good Impression in the Filed -- Tips for Everybody -- Tips for Supervisors -- Conclusion -- Chapter Summary -- 10: Defending Yourself from Dirty Tricks, Machiavellianism, and Other Annoyances -- How to Defend Yourself Against Underhanded Tactics -- What if You Screw Up? -- Machiavelli and The Prince -- Conclusion -- Chapter Summary -- 11: Conclusion -- Notes -- Index.

About the Author.