Title -- Copyright -- Contents -- Chapter 1-VoIP Demystified -- Why VoIP? -- The Library Hype Cycle -- Learning to Fail -- A Lesson in Layers -- You Asked for It -- Unequal Access: Phone and Broadband -- Laying the Groundwork -- VoIP Defined -- Rates of Adoption -- Quality, Stability, and Security -- Notes -- Chapter 2-IP Phones, Software VoIP, and Integrated and Mobile VoIP -- Type 1: IP Phones -- User Experience -- Infrastructure and Benefits -- Quality, Security, and Stability -- Carriers -- Type 2: Software VoIP -- Audio/Visual Externals -- Classes of Software VoIP -- Quality, Security, and Stability -- Type 3: Mobile and Integrated VoIP -- Mobility and Adaptation -- Adoption (and Resistance) -- Benefits and Issues of Mobile VoIP -- Integrated VoIP -- Notes -- Chapter 3-VoIP in Professional Communication, Collaboration, and Development -- Workplace Telephony -- Flexible Work and Distance Collaboration -- Recruiting and Interviewing -- Virtual Participation -- Online Learning and Development -- Notes -- Chapter 4-Odd or Unusual Technology -- VoIP Reference -- Video Kiosks -- International Services -- Virtual Participation and Community Building -- Distance Learning and Instruction -- Content Creation and Archiving -- Conclusion -- Notes -- Chapter 5-Video Kiosk as Hype Cycle -- Technology Trigger -- Peak of Inflated Expectations -- Trough of Disillusionment -- Slope of Enlightenment -- Plateau of Productivity -- Notes -- Chapter 6-Lessons for Library Innovation -- Analyzing the Kiosk Experience -- Knowledge Sharing -- Organizational Culture -- Rationalizing Expectations -- Video Reference -- Consolidating the Streams with Universal Communicators -- Fidelity, Social Presence, and User Preference -- The Uncanny Valley -- Learning from History -- Notes -- Chapter 7- Knowledge Sharing and the Next-Generation Network.

From Hype Cycle to Innovation Trajectory -- From Disruption to Diversification -- In Closing: Knowledge Sharing Leads to Hype Cycle Productivity -- Notes.