Cover -- Contents -- Preface -- Social Media Knowledge Influence on a Loosely Coupled System: A Case Study of an Informal Humanitarian Initiative (Nadja Damij and Jernej Agrež) -- The Connection between a Process Model and a Data Model: A Metamodelling Approach (Željko Dobrović, Katarina Tomičić‑Pupek and Martina Tomičić Furjan) -- Business Process Management: Evolution Blueprint and Practical Implementation (Jernej Agrež and Nadja Damij) -- Secondary School Students and Printed Textbooks (Renato Barisic) -- Inclusion of Tacit Knowledge in the Simulation of Business Processes (Nadja Damij and Grezegor Majewski) -- A Research Voucher Case Study: Web Clipping (Jože Bučar) -- Sharing Personal Information on the Internet Empowers Relationship Marketing (Andrej Kovačič, Nevenka Podgornik) -- An Extension of BPMN 2.0 Conversation Diagrams for Modeling Organizational Communication (Gregor Polančič and Boštjan Orban) -- Remodeling the Preparation Phase of Intellectual Property Processes via an Activity Table (Nadja Damij and Dolores Modic).