Cover -- Copyright -- Credits -- About the Author -- About the Reviewers -- Contents -- Preface -- Chapter 1: Getting and Making the Most of Feedback -- What concerns do most women have about giving feedback? -- Levels of change -- Behavior -- Skills, capabilities, and strengths -- Beliefs -- Values -- Identity -- Learning activity - creating helpful beliefs around feedback -- Asking for and receiving feedback -- Learning activity - reflecting on feedback -- Learning how to ask for feedback -- Preparation -- Who -- When -- What -- Receiving feedback constructively and gracefully -- Listening calmly, neutrally, and attentively -- Asking questions and reflecting back what you've heard -- Taking time to process what you have heard -- Saying thank you -- Learning from feedback -- Case study -- Using feedback to accelerate your learning and success -- Summary -- Chapter 2: Giving Feedback for Development -- Using feedback to develop others -- Building relationships -- Getting the balance right -- Choosing the right time and place -- Structuring and delivering the feedback -- Focusing on rapport -- Setting the context -- Taking ownership -- Being clear -- Being specific -- Making it useful -- Choosing non-confrontational words -- Checking in -- Learning activity - recognizing the components of good developmental feedback -- Non-verbal communication -- Your voice -- Your body language and appearance -- Learning activity - typical scenarios -- Giving feedback for engagement and motivation -- Self-awareness -- Strengths and mastery -- Summary -- Chapter 3: Giving Performance Feedback -- Common challenges for women giving performance feedback -- Dealing with emotions -- Thinking too widely -- Lack of assertiveness -- Fear of conflict -- Using feedback to address performance issues -- Clarifying the issue -- Common thinking errors.

Creating the right environment -- Outlining your observations -- Articulating your expectations -- Explaining the rationale -- Listening -- Checking for understanding -- Dealing with objections, excuses, and other issues -- Reflecting back -- Keeping focus on the issue -- Agreeing to solutions and actions -- Reviewing -- The importance of consistency -- Formal processes -- Meeting planner -- Summary -- Feedback Models -- The ABCs of feedback -- BOOST -- EEC -- BEER -- STAR -- FeedForward -- Models to avoid -- The Ostrich -- The Squirrel -- The Dodger -- The Sandwich -- Summary.