TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- PREFACE -- ACKNOWLEDGMENTS -- CONTENTS -- PART I Why Become a Learning Organization? -- LEARNING ORGANIZATION CHECKLIST -- WHAT IS A LEARNING ORGANIZATION? -- The Organization's New Direction -- WHY IS LEARNING SO IMPORTANT NOW? -- What's the answer? The answer is learning. -- WHAT'S THE INVESTMENT? -- What It Will Take -- TIME -- MONEY -- COMMUNICATION -- What It Will Do -- PRODUCE CHANGE -- TEST YOUR ABILITY TO FIND BALANCE -- WHO'S RESPONSIBLE FOR LEARNING? -- PART II What It Takes to Become a Learning Organization -- TOOLS IMPORTANT TO A LEARNING ORGANIZATION -- THE TOOLS AND THEIR CONTINUUMS -- Continuum #1: Tuition Reimbursement -- Continuum #2: Formal Training -- Continuum #3: Mentoring -- Continuum #4: On-the-Job (OTJ) Training -- Continuum #5: Staff Development or Learning Plans -- Continuum #6: Teamwork -- Continuum #7: Benchmarking -- Continuum #8: Partnership -- GETTING-AND KEEPING THE LEARNING EDGE -- PART III The Organization's Responsibility for Learning -- ORGANIZATIONAL ATTITUDES TOWARD LEARNING -- Invest the Time -- Include Learning in Your Culture and Values -- Provide Space for Learning -- Style #1: Linear Terms -- Style #2: Parallel Teams -- Style #3: Circular Teams -- Respond to Learning Mistakes -- Adopt Proactive versus Retrospective Learning -- Treat Work Like Practice -- Reward Employees for Learning -- BARRIERS TO LEARNING -- MANAGING ORGANIZATIONAL LEARNING -- THREE STYLES OF LEARNING -- STYLE #1: Spontaneous Learning -- STYLE #2: Accidental Learning -- Passive Learning -- STYLE #3 Planned Learning -- DETERMINING WHAT TYPE OF LEARNING IS NEEDED -- First Learning -- Incremental Learning -- Unlearning -- Transformational Learning -- DEVELOPING RESOURCES-AND RESOURCEFULNESS-IN LEARNING -- PART IV The Individual's Responsibility for Learning.

ATTITUDES TO CULTIVATE IN INDIVIDUAL LEARNERS -- LIFELONG LEARNERS FOLLOW UP ON THEIR MISTAKES -- THE STAGES OF LEARNING -- Stage 1: Unconscious Incompetent -- Stage 2: Conscious Incompetent -- Stage 3: Conscious Competent -- Stage 4: Unconscious Competent -- Risk #1: Learning Arrogance -- Risk #2: Boredom -- Stage 5: Mastery -- OPENNESS TO LEARNING -- RISK TAKING -- How Do You Feel About Taking Risks? -- YOUR PERSONAL RESPONSIBILITY FOR LEARNING -- Discovery vs. Judgment -- CREATIVE OR REACTIVE/ RESPONSIVE? -- WORKING THROUGH CREATIVE TENSION -- LEVERAGING THE NATURAL DESIRE TO LEARN -- THE SEVEN INTELLIGENCES -- TELL YOURSELF THE TRUTH ABOUT CURRENT REALITY -- I'm Too Busy -- Fear -- Weak Follow-Through -- Lack of Vision -- Lack of Personal Resources -- Low Self-Esteem -- Judgment -- FIVE STRATEGIES TO MANAGE CREATIVE TENSION -- SUMMARY -- FOR MORE INFORMATION.