Contents -- Preface -- Acknowledgments -- INTRODUCTION Why You Are Fighting the War for Talent -- Truths about Turnover -- Why Good Performers Leave -- Who Are the People Who Keep You in Business? -- Keys to Keeping the Right People -- THE FIRST KEY Be a Company That People Want to Work For -- RETENTION PRACTICE 1 Adopt a '' Give- and-Get- Back'' Philosophy -- RETENTION PRACTICE 2 Measure What Counts and Pay for It -- RETENTION PRACTICE 3 Inspire Commitment to a Clear Vision and Definite Objectives -- THE SECOND KEY Select the Right People in the First Place -- RETENTION PRACTICE 4 Understand Why Some Leave and Why Others Stay -- RETENTION PRACTICE 5 Redesign the Job Itself to Make It More Rewarding -- RETENTION PRACTICE 6 Define the Results You Expect and the Talent You Need -- RETENTION PRACTICE 7 Ask the Questions that Require Proof of Talent -- RETENTION PRACTICE 8 Give a Realistic Job Preview -- RETENTION PRACTICE 9 Use Multiple Interviewers and Reference Checking -- RETENTION PRACTICE 10 Reward Employee Referrals of Successful New Hires -- RETENTION PRACTICE 11 Hire and Promote Managers Who Have the Talent to Manage People -- RETENTION PRACTICE 12 Hire from Within When Possible -- RETENTION PRACTICE 13 Creatively Expand Your Talent Pool -- THE THIRD KEY Get Them Off to a Great Start -- RETENTION PRACTICE 14 Give New Hires the Red- Carpet Treatment -- RETENTION PRACTICE 15 Communicate How Their Work Is Vital to the Organization's Success -- RETENTION PRACTICE 16 Get Commitment to a Performance Agreement -- RETENTION PRACTICE 17 Challenge Early and Often -- RETENTION PRACTICE 18 Give Autonomy and Reward Initiative -- THE FOURTH KEY Coach and Reward to Sustain Commitment -- RETENTION PRACTICE 19 Proactively Manage the Performance Agreement -- RETENTION PRACTICE 20 Recognize Results.

RETENTION PRACTICE 21 Train Managers in Career Coaching and Expect Them to Do It -- RETENTION PRACTICE 22 Give Employees the Tools for Taking Charge of Their Careers -- RETENTION PRACTICE 23 Know When to Keep and When to Let Go -- RETENTION PRACTICE 24 Have More Fun! -- Selective Retention: Planning to Keep the Right People -- Keeping All the People Who Keep You in Business: Special Groups and Situations -- APPENDIX A Try to Win Back Top Performers When They Resign -- APPENDIX B Exit Survey -- APPENDIX C Job Enrichment Rating -- APPENDIX D Competency Inventories -- APPENDIX E Candidate Profile/ Evaluation -- APPENDIX F Performance Agreement -- APPENDIX G Characteristics Frequently Associated with Different Temperament Types* -- APPENDIX H Manager- Employee Talent Inventory -- APPENDIX I Manager's Employee Development Planning Worksheet -- APPENDIX J Survey of Manager as Employee Developer -- APPENDIX K '' Find- a- Need-and-Fill-It'' Career Option Grid -- APPENDIX L Work/ Life Preference Checklist -- Notes -- Index.