Cover -- Advert Page -- Copyright Page -- CONTENTS -- LIST OF FIGURES AND TABLES -- AUTHOR -- 1 INTRODUCTION -- 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT -- 3 THE BUSINESS RELATIONSHIP MANAGER -- GOALS AND OBJECTIVES -- BRM RESPONSIBILITIES -- SKILLS, COMPETENCIES AND KNOWLEDGE -- INTERFACES AND DEPENDENCIES -- 4 TOOLS, METHODS AND TECHNIQUES -- STANDARDS -- GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES -- TOOLS AND INFORMATION -- METRICS AND PERFORMANCE -- 5 CAREER PROGRESSION AND RELATED ROLES -- ORIGINS -- CONTINUING PROFESSIONAL DEVELOPMENT (CPD) -- CAREER PROGRESSION - WHERE NEXT? -- 6 A WEEK IN THE LIFE OF A BRM - A CASE STUDY -- CONTEXT -- A WEEK IN THE LIFE -- REFERENCES -- INDEX -- Advert Page -- Back Cover.