Cover -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Preface -- Acknowledgements -- Part I: Management Influences in a Changing Landscape -- 1 Managing in an Uncertain World -- 2 Strategic Influences -- Part II: Strategy and Planning -- 3 Strategic Planning: Positioning for a Sustainable Future -- 4 Attracting and Retaining Talented People in Challenging Times -- 5 Ensuring Value for Money and Enabling a Cost-Sustainable Future -- 6 Knowledge and Information Management - A Key to Survival -- 7 Strategic Technology and Asset Management - A Smarter Approach -- Part III: Leadership and Innovation -- 8 Leadership -- 9 Utilizing a Values-Driven Culture for Sustainability -- 10 Innovation and Creativity -- 11 Engaging Change in Positioning for the Future -- 12 Group Dynamics and Team Building -- 13 Effective Negotiation and Conflict Management -- 14 Managing the Political Arena -- 15 Policy Making -- 16 Personal Communication and Networking -- 17 Managing Yourself and Others in Challenging Times -- Part IV: Governance and Social Responsibility -- 18 Ensuring Good Corporate Governance -- 19 Using Authority and Influence -- 20 Encouraging Transparency -- 21 Managing for Sustainability -- 22 Managing Risk -- 23 Sustaining Trust and Continued Operations -- 24 Evaluating Benefits and Performance -- Part V: Customer and Market Focus -- 25 Competitive Strategies -- 26 Corporate Image and Communications -- 27 Ensuring Service Quality -- Part VI: Success and Sustainability -- 28 Bringing it all Together -- Index.