Cover -- Library Technology and User Services: Planning, integration, and usability engineering -- Copyright -- Dedication -- Contents -- List of figures and tables -- Acknowledgements -- Foreword -- About the authors -- Introduction -- 1 Stone tablets, paper and the Internet: the same old library? -- Libraries 2.0 -- Technology integration and user services -- Systems thinking and performance technology -- Library trends -- Foundations of information seeking and user services in information organizations -- Pulling it all together -- 2 Strategic planning, organizational goals and technology: what and for whom? -- Needs assessment -- Strategic planning -- Goal 1: a vibrant, user-centered collection -- Strategic planning and world-class user services -- Creating a strategic plan -- Goal 1: quality online services and resources -- Goal 2: comprehensive career resources and services -- Goal 3: multi-faceted services and support for the homeless and indigent population -- Goal 4: world class youth and family collection and services -- 3 Customized fashion: finding the right fit -- Hardware and software -- A public library -- An academic library -- A school library -- Library technology infrastructures and user services -- 4 Technology and budgeting -- Prevention vs. reaction -- Quality vs. quantity -- Replacement vs. repair -- Zero-sum vs. line-item budgeting -- Using Excel for budgeting -- Prioritizing technology -- Budgeting trends -- 5 Evaluation: is technology meeting the needs of the organization's users? -- Formative and summative evaluation -- Informatics -- Evaluation method -- Building a logic model for outcomes-based evaluation -- 6 Emerging technology trends in libraries -- Integrated library systems -- Metasearching and discovery tools -- Web 2.0 -- E-books and e-readers -- Pay per view -- Consortia and group purchasing -- Media.

Meeting spaces -- Circulating devices -- Mobile -- Digitization -- Cloud computing -- Pervasive web usability and usability testing -- Virtual worlds -- Instructional literacy and technology -- Conclusion: user needs and library technology -- References -- Index.