Cover -- Contents -- The 7 Non-Negotiables of Winning: Tying Soft Traits to Hard Results -- Copyright -- Contents -- Foreword -- Preface -- Acknowledgments -- Introduction -- Entrepreneur by Choice -- Laying the Foundation for Success: The Rhythm of Business in the Bowl -- The Value of Personal Development -- The Single Greatest Secret of Leadership: Failing Up -- People, Priorities, and Purpose -- Setting the Groundwork -- The Organizational Ecosystem -- Your Interpersonal Ecosystem -- The Value of Employee Ownership -- Creating Long-Term Trust: Full Disclosure of Financials and KPIs -- Overview of the 7 Non-Negotiables and the Structure of This Book -- The 7 Non-Negotiables and Their Attributes -- 7 Non-Negotiables Team-Building Exercises -- Creating Your Personal Legacy -- Non-Negotiable Retrospectives: Examining the 7 Non-Negotiables -- Chapter 1 Respect -- Reflecting on the Attributes of the Non-Negotiable: Developing Respect through Empathic Listening -- Developing Empathic Listening Skills -- Showing Respect -- Failing Up Chronicles: How We Create Wedges in Life, and How We Can Mend Them -- Reflecting on Lessons Learned -- Business Applications -- Personal Applications -- Self-Respect -- Hard Results from Self-Respect -- Work Environment Applications -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes -- Team Retrospectives -- Chapter 2 Belief -- Reflecting on the Attributes of the Non-Negotiable: Using the Five R's to Foster Belief -- Failing Up Chronicles: Losing a Job and Gaining a Career -- Reflecting on Lessons Learned -- Business Applications: How to Be the Worst Manager-but the Best Boss -- What Can-and Should-Businesses Do? -- Embrace Diversity -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes.

How Belief Is Created and Sustained within Organizations -- Individual Exercise -- Interpersonal/Team Exercise -- Extra Credit for Champion Players -- Chapter 3 Trust -- Reflecting on the Attributes of the Non-Negotiable: The Quality of Our Relationships and Promises -- Quality of Relationships -- Quality of Promises -- Failing Up Chronicles: Surviving a Recession and Learning to Soar -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes -- Chapter 4 Loyalty -- Reflecting on the Attributes of the Non-Negotiable: Two Fish Are Better Than One -- Failing Up Chronicles: The Courage to Live Debt Free -- September 2010 -- December 2010 -- December 30, 2010, 5:58 pm : D-Day -- April 2011 -- May 2011 -- December 28, 2011 -- Making a Big Deal about Our Big Deal -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes -- Game Time: Personal -- Game Time: Interpersonal -- Interpersonal Retrospective -- Extra Credit for Champion Players -- Game Time: Group Activity -- Team Retrospectives -- Extra Credit for Champion Players -- Chapter 5 Commitment -- Reflecting on the Attributes of the Non-Negotiable: The Meaning of Failing Up -- Failing Up Chronicles: Winning, Losing, and Learning the True Meaning of Commitment -- Summer 1981: Flying Lessons with the Eagle Marketing Corporation -- Summer 1982: Failing Big at What Really Matters, and Discovering the True Meaning of Commitment -- Summer 1983: Building a Legacy, Not Just a Fortune, by Serving -- Reflecting on Lessons Learned -- Applying Commitment -- Deploying Commitment -- In Your Personal Life -- Business Applications of Deploying Commitment -- Innovative Compensation and Benefit Programs -- Starting Your Own Business -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes.

Team Support and Accountability Retrospective -- Extra Credit for Champion Players -- Chapter 6 Courage -- Reflecting on the Attributes of the Non-Negotiable: Tackling Fear -- Cam's Story -- Joining the Fishbowl Family -- Cam's Courageous Fight -- Cam's Courage Inspires Fishbowl -- The Courage to Live for Other People -- The Courage to Succeed-and to Fail -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes -- Building Courage for Individuals -- Team Retrospective on Courage -- Chapter 7 Gratitude -- Reflecting on the Attributes of the Non-Negotiable -- The Story of the Camstrong Bracelet -- Nate Checketts's Courage Above Mountains Moment -- Jameson King's Courage Above Mountains Moment -- Eric Pearson's Courage Above Mountains Moment -- Ryan Long's Courage Above Mountains Moment -- Supplemental Materials and Exercises to Develop Your Own Non-Negotiables and Defining Attributes -- Activity Overview -- Chapter 8 Tying It All Together -- Applying Fishbowl's 7 Non-Negotiables to Achieve Hard Results -- Seven Weeks to Hard Results -- What Can You Expect When You Reach the End of Week 7? -- Remain Hungry for New Experiences and Opportunities to Learn -- Creating an Active and Inspired Work Week Based on Newton's Laws -- Great Companies Are Led by Missionaries, Not Mercenaries -- Start with the "Why" -- People First -- Focus on the Long Term -- Collaborate -- Lead the Way to a New Organization -- Chapter 9 Creating a Lasting Legacy -- Closing Thoughts: Where Do We Grow from Here? -- 7 Non-Negotiables: Recap of the Lessons Learned -- Recognizing and Appreciating the Miraculous Moments in Business -- Fulfilling a Promise -- About the Author -- Index -- Leaders Ought to Know: 11 Ground Rules for Common Sense Leadership -- Copyright -- Contents -- Acknowledgments -- Introduction -- Can You Keep a Secret?.

This Is a No Secret Zone -- Ground Rules -- 1: Choosing to Lead -- Born Leaders-The Myth -- Your Most Important Professional Decision -- If Japan Can, Why Can't We? -- Congratulations, You've Been Promoted! Now What? -- The Doctor Is in, and the Patient Is Waiting -- Accepting the Challenge -- 2: Offer Service, Take Action -- Management 101 -- The Four Management Functions -- The Four Resources to Be Managed -- If Not People, Who Then? -- The Six Management Objectives -- "What Do You Think?" -- Mario and Luigi -- Commonsense Leadership -- The Ability to Offer Service -- The Willingness to Take Action -- 3: The Essential Element -- The Essential Element -- Leadership Begins and Ends with Followers -- Three Primary Assumptions -- The Leadership Lie -- How Close Is Too Close? -- Know Your Followers -- Who Are You? -- Yes, and Then Some -- 4: A Recipe for Respect -- WWYFS -- Respect Is as Respect Does -- The Recipe for Earning Respect -- Respect Ingredient #1: Consistency -- The Wisest Man in Princeton, Kentucky -- Respect Ingredient #2: Quality Decision Making -- "Honey, How Far?" -- Respect Ingredient #3: Interacting with Others -- Wrapping It Up -- 5: Honesty and Other Truths -- The Truth about Honesty -- The Scheduler's Position -- Leadership Failures -- The Honesty Game -- Game Contestants -- Objectives of the Game -- Rules of the Game -- Losing the Game -- Winning the Game -- Time Frame of the Game -- The Zipper Factor -- Brutal Honesty -- 6: Two Motivational Truths -- What Supervisors and Managers Want to Know -- Help Me Motivate My People -- Motivational Theories Abound -- Motivational Truth #1 -- Motivation versus Manipulation -- Manipulation Doesn't Pay-It Costs -- Motivational Truth #2 -- Can We Have a Pool Table? -- How Can They Sit There and Lie to Me Like That? -- Is That All? -- 7: Why People Do What They Do.

The Worst Motivational Speech -- Giving before Getting -- It's More than Gratitude -- The Cornerstone Concept -- What, Not Why -- Determining Individual Needs -- Easiest or Shortest -- Preparing for Unsatisfied Needs -- Emotional Defense Mechanisms -- 8: Preventive Leadership -- Practicing PM -- Embracing PL -- Do Leaders Really Think? -- Six Thought Processes to Support Preventive Leadership -- Explorative Thought-Asking Why? -- Comparative Thought-Asking Why Not? -- Predictive Thought-Asking When? -- Creative Thought-Asking What If? -- Deliberative Thought-Asking How? -- Interactive Thought-Asking What Do You Think? -- "I'm Moving to Alaska!" -- Running from or to-and Why It's Important -- The Wisdom of Dumb Questions -- Dumb Question #1: How Am I Doing? -- Dumb Question #2: What Have I Screwed Up Lately? -- Dumb Question #3: What Should I Be Doing Better? -- Dumb Question #4: What Would You Like Me to Do about That? -- How It's Done -- 9: Fearsome Facts -- Who's Your Daddy? -- Understanding Fears -- Fearsome Fact #1: We All Have Them -- The Fear of Rejection -- The Fear of Failure -- The Fear of Success -- "What Means 'Nervous'?" -- Fearsome Fact #2: Unfamiliar Experiences Are Breeding Grounds for New Fears -- Making Unknowns Known -- Fearsome Fact #3: Unsuccessful Experiences Compound Our Fears -- What It Means -- 10: Leadership Pitfalls -- Seven Deadly Sins -- Leadership Pitfall #1: An Elevated Sense of Self-Importance -- "I Hope the Old Man Is Getting Some of This" -- Leadership Pitfall #2: Practicing Favoritism -- "I'd Rather Be Flat Broke" -- Leadership Pitfall #3: Inability or Unwillingness to Control Emotions -- When You Lose Your Temper -- The Power of an Apology -- Pursuing Leadership Success -- 11: Commonsense Success -- Seniority, Experience, or Something Else? -- Choosing Success -- Too Many Choices? -- A Professional Triple Threat.

Knowledge and Understanding.