Contents -- About This Course -- How to Take This Course -- Pre-Test -- 1 What It Means to Be a Leader -- The Need for Leadership -- What Is Leadership? -- Five Theories of Leadership -- Leadership Traits and Characteristics -- Leadership Impact on Performance -- Meeting Today's Biggest Leadership Challenges -- Complexity Within the Business Environment -- Diversity of People, Thoughts, and Perspectives -- Competition -- Ethical Leadership -- Ambiguity and Change -- Differences Between Managing and Leading -- Leaders Innovate -- Managers Administer -- Leaders Seek Challenges -- Managers Seek to Maintain the Status Quo -- Leaders Think Long Term -- Managers Think Short to Mid Term -- Leaders Motivate and Inspire -- Managers Control -- Leaders Worry About Doing the Right Things -- Managers Worry About Doing Things Right -- Leaders Have a Wide Circle of Influence -- Managers Have Limited Influence -- Five Leadership Skill Sets to Ensure Performance -- Providing Direction -- Leading by Example -- Enabling Others -- Sharing Power -- Seeking a Better Way -- Attitudes and Mindsets -- Leadership Readiness -- Recap -- Review Questions -- 2 Providing Direction -- Developing the Vision -- Thinking About Visions -- Vision Requirements -- Defining Values and Guiding Principles -- Maximizing Participation -- Writing the Vision Statement -- Creating Alignment with the Vision -- Aligning the Vision and the Strategic Plan -- Aligning the Vision and Individual Goals -- Communicating the Vision -- Speeches -- Meetings -- Example -- Written Documents -- Web Sites -- Institutionalizing the Vision -- Constantly Communicating the Vision -- Encouraging Feedback -- Recognizing Successes -- Putting on Vision Blinders -- Recap -- Review Questions -- 3 Leading by Example -- Being a Role Model -- Set an Example and Show Passion -- Take the Initiative -- Maintain Focus.

Accept Responsibility -- Developing and Maintaining a Positive Leadership Approach -- Have a Positive Outlook -- Combat the Negative -- Remember You Are in Control -- Using Power and Influence in a Positive Manner -- Position Power -- Personal Power -- Developing Your Business Knowledge -- Set Goals and Measure Results -- Keep Improving Yourself and Your Competence -- Demonstrate Your Knowledge and Expertise -- Recap -- Review Questions -- 4 Enabling Others -- Growing and Developing New Leaders -- Stretch Leaders Beyond Their Current Roles -- Build New Leader Capability and Capacity -- Expand Horizons and Opportunities -- Leading Others Through Coaching -- Role of the Coach -- Coaching Mode -- Coaching and Teaching -- Mentoring New Leaders -- How Mentoring Differs from Coaching -- Mentoring Goals -- Appraising Leadership Performance -- Benefits of Appraising Performance -- How to Approach Appraising Performance -- Types of Discussions -- Recap -- Review Questions -- 5 Sharing Power -- Developing Followers -- Self-Management -- Commitment -- Competence and Focus -- Courage, Honesty, and Credibility -- Improving Your Follower Skills -- Empowering Others -- Dimensions of Empowerment -- Putting Empowerment to Work -- Building a Team -- The Difference Between Groups and Teams -- Team Building Techniques -- Being an Effective Team Member -- Sharing Power Through Collaboration -- Building Trust -- Avoiding Groupthink -- Building Consensus -- Providing Feedback and Recognition -- Feedback Systems -- Frequent Recognition -- Celebrating Successes -- Recap -- Review Questions -- 6 Seeking a Better Way -- Challenging the Status Quo -- Vacuuming Up Information -- Dealing with Negative Responses -- Seeing Problems as Opportunities -- Taking Risks -- Rewarding Risk Taking -- Calculating the Risk -- Using Continuous Improvement -- Continuous Improvement Initiatives.

Benchmarking -- Creating an Entrepreneurial Spirit -- Being Alert for Opportunities -- Making Decisions -- Demonstrating Tenacity -- Recap -- Review Questions -- 7 Attitudes and Mindsets -- Leadership Ethics -- Ethics and the Law -- Personal Judgment -- Establishing an Ethical Work Environment -- Leading by Serving -- Put Others First -- Help People Motivate Themselves -- Ask: "How Can I Help?" -- Leading by Wandering Around -- Have a Reason for Being There -- Look and Listen -- Lead with Questions, not Answers -- Talk About Work -- Follow Through -- Developing Relationships -- Building and Maintaining Relationships -- Dealing with Conflict -- Embracing and Leading Change -- State the Purpose of the Change -- Involve Others -- Test Before Making a Systemwide Change -- Introduce the Change -- Maintain and Reinforce Change -- Recap -- Review Questions -- 8 Making a Leadership Commitment -- Leadership Model -- Providing Direction -- Leading by Example -- Enabling Others -- Sharing Power -- Seeking a Better Way -- Attitudes and Mindsets -- Willingness and Ability to Be a Leader -- Willingness -- Ability -- Reevaluate Your Readiness to Be a Leader -- Develop an Action Plan for Becoming a Leader -- Leadership Renewal -- Professional Development -- Personal Growth -- Staying Connected -- Reassignment -- Physical and Spiritual Renewal -- Recap -- Review Questions -- Annotated Bibliography -- Post-Test -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.