Contents -- About This Course -- How to Take This Course -- Pre-Test -- 1 What Does It Mean to Manage Change? -- What Can You Do to Manage Change? -- Taking a Proactive Approach to Change Management -- The Five Types of Change -- Understanding the Five Types of Change -- A Change Readiness Mind-Set -- Six Key Competencies for Change Leaders -- Understand Change Management -- Prepare for Change -- Manage the Change Journey -- Build Change Management Skills -- Plan the Change -- Learn from Change -- Creating a Performance Improvement Plan -- Recap -- Review Questions -- 2 Preparing for Change -- Factors Indicating the Need for Change -- What Happened to Simmons Stores -- Avoiding Complacency and Stagnation -- What Happened to Dan -- Diagnosing the Impact of Change -- Creating a Change Impact Analysis -- Identifying Roles Required for Successful Change -- Sponsor -- Change Leader -- Executive Leadership Team -- The Change Management Team -- Specialist Roles -- Understanding Stakeholder Needs -- Selecting Members of the Change Management Team -- Team Member Criteria -- Getting Your Team Set Up and Off to a Good Start -- Recap -- Review Questions -- 3 Managing the Change Journey -- Identifying Reactions to Change -- Why Change Is Difficult -- Negative Reactions to Change -- Positive Reactions to Change -- Managing Reactions to Change -- The Process of Transition -- Making a Case for Change -- Creating the Vision for Change -- Steps to Finalizing Your Vision -- Designing a Communication Strategy -- Case Scenario: Excel's Communication Strategy -- Key Attributes of an Effective Strategy -- Managing the Scope and Speed of Change -- Case Study: Implementing a Successful Change Strategy -- Strategies for Managing the Scope and Speed of Change -- Recap -- Review Questions -- 4 Building Change Management Skills -- Key Change Management Skills.

Understanding Resistance to Change -- Why People Resist Change -- Overcoming Resistance to Change -- Facilitating Openness and Understanding -- Influencing Others -- Understanding Communication Style -- The Direct Approach -- The Enthusiastic Approach -- The Precise Approach -- The Accommodating Approach -- Recap -- Review Questions -- 5 Creating the Change Management Plan -- Stages of Organizational Development -- Stage 1: Dream Stage -- Stage 2: Structure Stage -- Stage 3: Productivity Stage -- Stage 4: Complacency Stage -- Stage 5: Early Decline Stage -- Stage 6: Performance Decline Stage -- Stage 7: Dropout Stage -- Identifying Opportunities for Change -- Creating a Change Management Plan -- Step 1: Clarify the Change Purpose and Goals -- Step 2: Clarify What Will Not Change -- Step 3: Build Support and Ownership -- Step 4: Design Change Management Initiatives -- Step 5: Implement Change Management Initiatives -- Step 6: Learn and Adjust -- Why Change Efforts Fail -- Eight Key Reasons Why Change Efforts Fail -- Avoiding Programmatic Change -- Case Study: A Change Management Plan That Failed -- Recap -- Review Questions -- 6 Learning from Change -- The Relationship Between Change and Learning -- Gathering Feedback -- Creating a Change Learning Process -- Success Factors and Obstacles -- Greatest Contributors to Success -- Greatest Obstacles to Success -- Monitoring Change Implementation -- Case Study: QWEST Manufacturing Learns from Failure -- Coaching Teams Through Change -- Recap -- Review Questions -- Bibliography -- Post-Test -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V.