Communication Problem Solver : Simple Tools and Techniques for Busy Managers.
Title:
Communication Problem Solver : Simple Tools and Techniques for Busy Managers.
Author:
CARROLL, Nannette Rundle.
ISBN:
9780814413098
Personal Author:
Edition:
1st ed.
Physical Description:
1 online resource (211 pages)
Contents:
Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Foreword by Michael Soon Lee -- Preface -- Acknowledgments -- PART I: THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS -- Chapter 1: The Power of Relationship -- Chapter 2: Setting Expectations with Turbocharged Clarity -- Chapter 3: Communicating Your Expectations: What to Say and How to Say It -- PART II: HOW TO USE YOUR PROCESS SKILLS TO PREVENT AND SOLVE COMMUNICATION PROBLEMS -- Chapter 4: Workflow Management: Communication Tools -- Chapter 5: Top-Tier Questioning Techniques -- Chapter 6: How to Break the Judging Habit -- Chapter 7: Common People Problems-A Handy Reference -- PART III: LEADING COLLABORATIVE CONVERSATIONS -- Chapter 8: Giving Feedback-Sweet or Sour? -- Chapter 9: Compelling Coaching Techniques -- Chapter 10: DREAM Delegating Ensures Clarity and Collaboration -- Chapter 11: Don't Have Time to Listen? Try These Tips -- Conclusion: Be a Gold Medal Communicator! -- Appendix A: Basic Job Expectations -- Appendix B: Communication Issues Unique to First-Time Managers -- Index -- About the Author.
Abstract:
When what you've got is a failure to communicate, business breaks down. Here's a process managers can use to connect with their people.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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