Front Cover -- Enterprise Content Management -- BCS, The Chartered Institute for IT -- Enterprise Content Management -- Contents -- List of figures and tables -- About the author -- Foreword -- Glossary -- Preface -- STRUCTURE -- Business and technical perspectives -- Project lifecycle perspective -- PART 1:ECM BUSINESS GUIDE -- INTRODUCTION -- Definition of ECM -- A short history of ECM -- The future of ECM -- Summary -- 1 CONTENT LIFECYCLE -- ECM acquisition -- ECM storage -- ECM delivery -- The history of information consumption -- Case study: WikiLeaks -- Measuring and valuing content -- Summary -- 2 ORGANISATIONS -- Relevance and retention of information -- Timing and throughput of information -- Contribution and responsibility for information -- Ubiquity of information -- Analysis and meaning of information -- Summary -- 3 CONTENT MATURITY MODEL -- The five stages of the content maturity model -- Dimensions of the content maturity model -- Stages of the content maturity model -- Summary -- 4 COMPLIANCE AND GOVERNANCE -- Corporate governance -- Compliance -- Records management -- Summary -- 5 DEVELOPING A BUSINESS CASE -- Structure of the business case -- Reasons for adopting ECM -- Options for managing change -- Tangible and intangible ECM benefits -- Developing a road map -- Realising ECM benefits -- Summary -- PART 2: ECM TECHNICAL GUIDE -- 6 ARCHITECTURE AND TECHNOLOGY -- Stakeholder challenges -- An ECM technology review -- Architectures -- Service oriented architecture -- ECM service components -- Case study: finance industry -- Summary -- 7 STORAGE -- Business alignment -- Increasing capacity -- Managing tiers of storage -- Valuing data -- Storage medium -- Storage technologies -- Storage repositories -- Summary -- 8 MANAGING CHANGE -- Representations to concepts -- The creation of ideas -- Changing roles -- Managing cultural change.

Summary -- 9 TRANSFORMATION -- Organisations' content and exchange frameworks -- Create a content and information strategy -- Transformation planning avoids organisational stress -- Bringing dimensions into alignment -- Transitioning through stages -- Summary -- 10 COMPLIANCE AND GOVERNANCE FRAMEWORK -- Trust and privacy policies -- Destruction policies -- Enterprise and universal availability -- Security -- Data governance -- Records management -- Summary -- 11 BUSINESS AND PROGRAMME DELIVERY -- Building the business case -- Programme and project management -- Breaking implementation into manageable steps -- Delivery challenges -- Classification process -- SUMMARY -- 12 FUTURE TRENDS -- Collaborative technologies -- Semantic structures -- Attribute acquisition -- Business intelligence -- Cloud computing and SaaS -- BIBLIOGRAPHY -- Books -- Articles -- Internet References -- Official publications -- INDEX -- Back Cover.