Contents -- Introduction: Dear Reader -- 01 It's not working! -- The project team and the business don't get on -- Poor change disrupts the business -- Poor return on investment -- 02 The cycle of change -- 3.1 Culture to change -- Assess your culture -- External cultural forces -- Internal cultural forces -- Culture traps -- Culture tips -- 3.2 Capacity to change -- People -- Time -- Money -- Equipment and physical resources -- Resource strategy -- Capacity traps -- Capacity ideas -- 3.3 Commitment to change -- Commitment traps -- Commitment tips -- 3.4 Capability to change -- Organizational change skills -- Change capability and competitive advantage -- Capability strategy -- Capability traps -- Capability tips -- 4.1 Direct the change -- Where are we going? -- Why are we going there and why now? -- How will we get there? -- Direct traps -- Direct tips -- 4.2 Drive the change -- The driver -- Driving skills and attributes -- Drive traps -- Drive ideas -- 4.3 Deliver the change -- Project programme and portfolio management -- Project manager -- Project team -- Delivery governance -- Deliver traps -- Deliver ideas -- 4.4 Prepare for the change -- Preparing your people -- Preparing your environment -- Change management -- Change manager -- Prepare traps -- Prepare ideas -- 4.5 Propagate the change -- Making new behaviours stick -- Measuring whether the change has stuck -- Propagate traps -- Propagate tips -- 4.6 Profit from the change -- Benefits -- Predicting success -- Managing benefits -- Benefits management process -- Profit traps -- Profit ideas -- 05 What next? -- Appendix 1: Cycle of Change Model mapped to Kotter's eight steps29 -- Appendix 2: Cultural assessment -- Appendix 3: Capacity assessment -- Appendix 4: Commitment assessment -- Appendix 5: Capability assessment -- Appendix 6: Elevator pitch -- Appendix 7: Driver checklist.

Appendix 8: Delivery governance maturity assessment -- Appendix 9: Impact assessment and change strategy -- Appendix 10: Planning to make change stick -- Appendix 11: Planning to profit from the change -- Appendix 12: Action planning -- Notes -- References -- Index.