Invited Papers -- Inter-enterprise System and Application Integration: A Reality Check -- The 4 x 4 Semantic Model: Exploiting Data, Functional, Non-functional and Execution Semantics Across Business Process, Workflow, Partner Services and Middleware Services Tiers -- Challenges in Business Process Analysis -- Information Logistics in Networked Organizations: Selected Concepts and Applications -- Service-Oriented Architecture: One Size Fits Nobody -- Introducing an IT Capability Maturity Framework -- I: Databases and Information Systems Integration -- Incremental Transformation of Business Software -- ERP Implementation Costs: A Preliminary Investigation -- Enhancing Middleware Functionality by Virtualizing Adapters -- On Handling One-to-Many Transformations in Relational Systems -- II: Artificial Intelligence and Decision Support Systems -- Named Entity Recognition in Biomedical Literature: A Comparison of Support Vector Machines and Conditional Random Fields -- Key Elements Extraction in Online Collaborative Environments -- Automatic Knowledge Acquisition and Integration Technique: Application to Large Scale Taxonomy Extraction and Document Annotation -- Solving Airline Operations Problems Using Specialized Agents in a Distributed Multi-Agent System -- III: Information Systems Analysis and Specification -- Case Handling Systems as Product Based Workflow Design Support -- Performing Business Process Redesign with Best Practices: An Evolutionary Approach -- Flexible Information Systems Development: Designing an Appropriate Methodology for Different Situations -- From User Context States to Context-Aware Applications -- A Balanced Approach to Developing the Enterprise Architecture Practice -- A Business Process Modeling and Simulation Method Using DEMO -- Shaping Mobile Applications for the Future -- Linking Requirements to EIS Specifications Using Correspondence Rules -- A Property-Driven Approach to Formal Verification of Process Models -- IV: Software Agents and Internet Computing -- Bid Formation in a Combinatorial Auction for Logistics Services -- A Fuzzy Logic Based Approach to Improve Cataloguing and Searching in e-Commerce Portals -- Summarizing Structured Documents through a Fractal Technique -- A Service Oriented Collaborative Distributed Learning Object Management System -- V: Human-Computer Interaction -- A We–Centric Telecom Service for Police Officers to Support Communication -- Recognition of Human Voice Utterances from Facial Surface EMG without Using Audio Signals.