Cover -- Copyright -- Credits -- About the Author -- About the Reviewers -- Contents -- Preface -- Chapter 1: What is Change Management? -- Exercise - defining success -- The Pillars of Change -- Why Change Management is important to project success -- Change Management and the project team -- Exercise - team integration -- Sample solution -- Exercise - supporting Change Management -- Summary -- Chapter 2: Establishing the Framework for Change -- Remembering the emotional side of change -- Using the See - Feel - Change framework -- Using the Rider, Elephant, Path framework -- Exercise - developing a three-pronged change strategy -- Integrating beyond your project team -- Corporate Communications -- Corporate Training -- Other project teams -- Exercise - developing partnerships -- Organization design -- Who is your Human Resources partner? -- Are job descriptions going to change? -- Sample solution -- Do you have the right number of people with the skills of the future? -- How will your run team be structured? -- What will your support organization look like? -- Summary -- Chapter 3: Building Sponsorship for the Change -- Why do we need a change network? -- Steering committee -- Their role -- Characteristics -- Their activities -- How to support them -- Exercise - Working with the steering committee -- Executive sponsors -- Their role -- Characteristics -- Their activities -- How to support them -- Exercise - working with your executive sponsors -- Change Agents -- Their role -- Characteristics -- Their activities -- How to support them -- Exercise - building your change agent network -- Super users -- Their role -- Characteristics -- Their activities -- How to support them -- Exercise - building your super user network -- A final note on sponsors -- Summary -- Chapter 4: Managing Your Stakeholders -- Conducting a stakeholder analysis.

Exercise - analyzing your stakeholders -- The change curve -- Change and grief -- The classic change curve -- Understanding the stages of change -- Unawareness -- Awareness -- Understanding -- Exploration -- Adoption -- Exercise - mapping current versus desired progress -- Surviving the Valley of Despair -- Conducting a change impact assessment -- Tools and technology -- Process -- People -- Including end users in the change process -- Exercise - including end users in the change process -- Working with the project team -- Dealing with a difficult project -- Motivating the team -- Summary -- Chapter 5: Communicating the Change -- The importance of two-way communication -- Push versus pull communication -- Breaking through the noise -- Conducting an audience analysis -- Exercise - conducting an audience analysis -- Conducting a vehicle analysis -- Exercise - conducting a vehicle analysis -- Communication messages by project phase -- Analyze -- Design -- Build -- Test -- Implement -- Maintain -- Gathering feedback -- Feedback methods -- Responding to feedback -- Incorporating feedback into your plan -- Creating the communication plan -- Exercise - creating the communication plan -- Writing good communication -- Exercise - writing a communication message -- Summary -- Chapter 6: Using Training to Prepare Your Stakeholders -- The importance of training -- Building knowledge through blended learning -- Exercise - how does your organization learn? -- Identifying your training audience -- Exercise - matching training groups to the blended learning approach -- Gathering training input -- Planning for training development -- Exercise - estimating training development time -- Planning for training delivery -- Planning training materials -- Planning training facilities -- Scheduling participants -- Scheduling and supporting trainers -- Evaluating participants.

Exercise - creating your evaluation stance -- Building continuous improvement into training -- Evaluating the training -- Piloting training -- Improving the training -- Developing a sustainable training program -- Why sustainable training is necessary -- Making training sustainable -- Summary -- Chapter 7: Ready, Set, Change -- Putting it all together - consolidating your templates -- Top tips by chapter -- Chapter 1 - What is Change Management? -- Chapter 2 - Establishing the Framework for Change -- Chapter 3 - Building Sponsorship for the Change -- Chapter 4 - Managing Your Stakeholders -- Chapter 5 - Communicating the Change -- Chapter 6 - Using Training to Prepare Your Stakeholders -- Spreading the word about Change Management -- Summary.