Cover -- Title page -- Copyright page -- Contents -- Foreword -- Introduction -- Chapter 1: A Brief History of Retailing -- The mercantile era -- The modern era -- The digital era -- Chapter 2: Technology: The Crucial Retail Enabler -- How retailers add value -- Preselection -- Demand aggregation -- Sales advice -- Physical movement of stock -- Connecting the chain -- Telecommunications -- Electronic point-of-sale systems -- Electronic data interchange -- Knowing what you know -- Data storage and retrieval -- Digital analysis -- A succession of evolutions -- Chapter 3: Game-Changing Technologies -- Revolution -- Computing -- Networking -- Storage -- The next era of technology change -- Mobility -- Measurability -- Agility -- What it means for consumers -- Chapter 4: Consumer Empowerment -- The consumer decision journey -- Customer empowerment tools -- Mobile purchase and payment -- Connections to social media -- Retailers' response to consumers' changing behavior -- Transparency -- Convenience -- Social media -- Chapter 5: Toward A New Retailing Paradigm -- The changing role of the physical store -- Instant gratification -- Experience products and brands -- Convenience -- Entertainment and social interaction -- Find a solution -- Buy it more cheaply -- New contenders -- Manufacturers -- Logistics providers -- Magazines -- Consumers -- The power of information productivity -- Progressive retailers show the way ahead -- Chapter 6: The Future of Retail -- Stand-alone archetypes -- Lowest cost -- Convenience-location -- Convenience-preselection -- Platform operator -- Building on the stand-alone models -- Experience -- Exclusivity -- Ecosystem -- Chapter 7: A Call to Action -- Leapfrogging -- The way forward -- Shift the mental model -- Set a new aspiration for the business -- Adapt the organization -- Making it happen -- The transformation challenge.

Transformation principles -- Acknowledgments -- About the Authors -- Index.