Advances in Hospitality and Leisure -- Copyright page -- Contents -- List of contributors -- Aims and submission guidelines -- Editorial Board -- Part I: Full Papers -- Chapter 1. Predictors of turnover intentions of highly educated employees in the hospitality industry -- Introduction -- Methodology -- Results and analysis -- Implications and conclusions -- References -- Chapter 2. Exploring unspoken words: using ZMET to depict family vacationer mental models -- Introduction -- Methodology -- Data collection -- Data analysis -- Findings -- Discussion and conclusions -- Acknowledgments -- References -- Chapter 3. Intervention analysis of inbound tourism: A case study of Taiwan -- Introduction -- Background -- Literature review -- Methodology -- Empirical results -- Conclusions -- References -- Chapter 4. Analyzing Romania's competitiveness as a tourism destination -- Introduction -- Tourism destination competitiveness -- Destination competitiveness analysis of Romania -- Facts and figures supporting the results -- Strategies for Romania's tourism development -- Notes -- References -- Chapter 5. Service performance measurement: Developing customer perspective calculators for the hotel industry -- Introduction -- Literature review -- Method -- Findings and discussions -- Conclusion -- Acknowledgment -- References -- Chapter 6. Experience use history and typology of substitutability among hikers -- Introduction -- Literature review -- Methods -- Results -- Discussion -- References -- Chapter 7. At-destination referrals, tie strength, and satisfaction -- Introduction -- Literature review -- Research methodology -- Findings -- Discussion -- Limitations -- Suggestions for future research -- Conclusions -- References -- Chapter 8. Service quality evaluation and multiattribute attitude measurement: the case of a chain steakhouse in Taiwan -- Introduction.

Background of the study object -- Literature review -- Methodology -- Findings and discussion -- Conclusion -- References -- Chapter 9. Using population projections to identify aspects of future tourism demand -- Introduction -- The value of scenarios for tourism planning -- Demographic change as a determinant of tourism demand -- ABS population projections for Australia -- Implications of population projections for future tourism demand -- Gold Coast case study -- Tourism demand in Australia and on the Gold Coast -- Methodology -- Findings and discussion -- Conclusion -- Acknowledgements -- References -- Part II: Research Notes -- Chapter 10. What type of outsourcing relationship should hotels maintainquest A model based on internal and relational strategic value -- Introduction -- Theoretical perspectives -- A model of evaluation of outsourcing -- Application of the model to the hotel sector -- Conclusions -- References -- Chapter 11. Chinese tourists visiting Singapore: Pull and push factors -- Introduction -- Literature review -- Research methodology -- Empirical findings -- Conclusion -- References -- Chapter 12. Tourism economic impacts: the case of equine camping in southern Illinois -- Introduction -- Methodology -- Results -- Conclusion -- References -- Subject Index.