FRONT COVER -- Effective Communication: A Workbook for Social Care Workers -- Contents -- Acknowledgement -- Introduction -- Why We Need to be Able to Communicate -- Communication within your Team, Families and Outside Agencies -- Capacity to Make a Decision -- Communicating with an Individual -- Communication Profile or Communication Passport -- Problems in Communication -- The Different Ways We Communicate -- Providing Opportunities to Communicate -- Communication Cycle -- Listening Skills -- Factors Affecting Communication -- Visual Reminders -- Stimulation -- Feelings, Emotions and Relationships -- Objects of Reference -- Using Photographs -- Alternative Ways of Communicating -- Making Choices -- Personal Space -- Body Language -- Supporting Various Kinds of Service Users -- Sensitive and Complex Issues -- Human Growth and Development -- Recording and Reporting -- Confidentiality Within -- Data Protection Act 1998 -- Access of Health Records Act 1990 -- Self-Assessment Tool -- Certificate -- Knowledge Specification Chart -- Legislation andUseful Websites -- References -- BACK COVER.