FrontMatter -- Preface -- Acknowledgment of Reviewers -- Contents -- Executive Summary -- PART I CONSENSUS REPORT -- 1 A New Partnership between Systems Engineering and Health Care -- 2 A Framework for a Systems Approach to Health Care Delivery -- 3 The Tools of Systems Engineering -- 4 Information and Communications Systems: The Backbone of the Health Care Delivery System -- 5 A Strategy to Accelerate Change -- PART II WORKSHOP PRESENTATIONS -- Framing the Health Care Challenge -- Crossing the Quality Chasm --Janet Corrigan -- Bridging the Quality Chasm--David Lawrence -- Envisioning the Future--Jeff Goldsmith -- Improving Health and Health Care--Lewis G. Sandy -- Engineering and the Health Care System--Richard J. Coffey -- Engineering and the Health Care Organization--Vinod K. Sahney -- Equipping the Patient and the Care Team -- Evidence-Based Medicine--Brian Haynes -- The Context of Care and the Patient Care Team: The Safety Attitudes Questionnaire--J. Bryan Sexton and Eric J. Thomas and Peter Pronovost -- Engineering the Patient and Family into the Patient Care Team--David Gustafson -- Connecting Patients, Providers, and Payers--John D. Halamka -- New Paradigms for Working and Learning--Richard Bohmer -- Designing Caregiver- and Patient-Centered Health Care Systems--H. Kent Bowen -- Engineering Tools and Procedures for Meeting the Challenges -- Systems Engineering: Opportunities for Health Care--Jennifer K. Ryan -- Supply-Chain Management and Health Care Delivery: Pursuing a System-Level Understanding--Reha Uzsoy -- The Human Factor in Health Care Systems Design--Kim J. Vicente -- Changing Health Care Delivery Enterprises--Seth Bonder -- Transforming Current Hospital Design: Engineering Concepts Applied to the Patient Care Team and Hospital Design--Ann Hendrich.

Discrete-Event Simulation Modeling of the Content, Processes, and Structures of Health Care--Robert S. Dittus -- Measuring and Reporting on Health Care Quality--Dana Gelb Safran -- Archimedes: An Analytical Tool for Improving the Quality and Efficiency of Health Care--David M. Eddy and Leonard Schlessinger -- Applying Financial Engineering to the Health Services Industry--John M. Mulvey -- Engineering Tools and Methods in the Delivery of Cancer Care Services--Molla S. Donaldson -- Patient Trajectory Risk Management--Charles Denham -- Deploying Resources for an Idealized Office Practice: Access, Interactions, Reliability, and Vitality--Thomas W. Nolan -- Information Technology for Clinical Applications and Microsystems -- Engineering and the System Environment--Paul C. Tang -- Challenges in Informatics--William W. Stead -- A National Standard for Medication Use--David Classen -- Obstacles to the Implementation and Acceptance of Electronic Medical Record Systems--Paul D. Clayton -- Automation of the Clinical Practice: Cost-Effective and Efficient Health Care--Prince K. Zachariah -- The eICU® Solution: A Technology-Enabled Care Paradigm for ICU Performance--Michael J. Breslow -- Wireless Biomonitoring for Health Care--Thomas F. Budinger -- Rehabilitation Redefined--Mindy L. Aisen -- Evaluating the Potential of New Technologies--Carolyn M. Clancy -- Barriers and Incentives to Change -- Political Barriers to Change--Nancy-Ann DeParle -- Lessons from Financial Services--Ralph Kimball -- Can Purchasers Leverage Engineering Principles to Improve Health Care?--Arnold Milstein -- Shibboleths in Modeling Public Policy--Richard P. O'Neill -- Matching and Allocation in Medicine and Health Care Alvin E. Roth Harvard University -- Appendixes -- Appendix A Agenda for First Workshop -- Appendix B Participants in First Workshop -- Appendix C Agenda for Second Workshop.

Appendix D Participants in Second Workshop -- Appendix E Agenda for Third Workshop -- Appendix F Participants in Third Workshop -- Appendix G Biographical information.