Say Anything To Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication -- Copyright -- Contents -- Acknowledgments -- Introduction -- Key One: Create Proactive Cross-Cultural Communication: Avoid Reactive Communication -- Chapter 1: What Makes Cultures So Unique? -- Differences Are the Spice of Life! -- Chapter 2: Understanding the "Cultural Layer Cake" -- We All Have Layers in Our Cakes -- Some Major Things That Impact Our Cultural Layers -- Chapter 3: How Many Strikes Are Against You? -- Managing Preexisting Cultural Perceptions and Misconceptions -- Chapter 4: Cultural Science -- How Neurological Development Affects Cultures -- Chapter 5: The Chicken or the Egg of Culture -- Which Came First? Climate and Environment or Language and Behavior? -- Chapter 6: Maximize Effective Communication -- . . . By Minimizing Ineffective Communication -- Key Two: Rapport Secrets to Bridge the Cultural Gap: In Person, on the Phone, and by E-Mail -- Chapter 7: It's a Matter of Respect -- Create Cultural Trust and Understanding -- Chapter 8: Develop Rapport -- The Most Important Element in Cross-Cultural Relationships -- Chapter 9: Adapt Your Style -- Awareness Is the First Step! -- Chapter 10: Words, Tonality, and Body Language -- The Three Methods of Communication That Vary with Every Culture -- What to Keep in Mind about Words -- Four Major Things Affect Tonality -- Body Language Includes Many Things -- Chapter 11: Understanding Communication -- How Do You Describe a Tree? -- Chapter 12: The Impact of Mother Tongue Languages -- It All Begins Here -- Multicultural Language Dynamics -- Key Three: Organize Productive Interactions: Understand Cultural Sensitivities and Avoid Conflict -- Chapter 13: Multicultural Time Expectations -- In Time, on Time, or out of Time? -- On Time Cultures -- Flexible Time Cultures.

Chapter 14: E-Mail Etiquette Is Culturally Sensitive -- Once It's Sent, It Cannot Be Undone -- 10 Golden Rules of E-Mail -- Chapter 15: Triple Cross-Translate -- Who Wrote These Instructions? -- Caution in Using Battery -- How to Triple Cross-Translate -- Guidelines for Working with Interpreters -- Chapter 16: It Takes Two to Collaborate -- How to Position and Influence -- 10 Guidelines to Effective Collaboration -- Team-Oriented Cultures -- Individual-Oriented Cultures -- Mid-Range Cultures -- Chapter 17: Framing Your Cross-Cultural Communication -- For Sales, Negotiations, Management, and International Travel -- 1. The Preframe -- 2. The Reframe -- 3. The Agreement Frame -- 4. The Feedback Frame -- 5. The Descriptive Feedback Frame -- Factors That Affect the Sender's Message -- Factors That Affect How a Message Is Received -- Key Four: Strategies for Relationships: Cultural Beliefs, Values, and Rules -- Chapter 18: Context, Perception, and Reality -- The Cross-Cultural "Shortcut" -- High-Context Communicators -- Higher-Context Cultures -- Low-Context Communicators -- Lower-Context Cultures -- Chapter 19: Business and Social Behavioral Styles -- Where Do You Start? -- Management Styles of English-Speaking Cultures -- Management Styles of Central and South American Cultures -- Management Styles of Southern European Cultures -- Management Styles of Northern European Cultures -- Management Styles of Asian Pacific Cultures -- Private-Oriented Cultures -- Public-Oriented Cultures -- Chapter 20: Understanding Cultural Beliefs, Values, and Rules -- The Roots of Every Culture -- European Values -- Japanese Values -- U.S. American Values -- Chapter 21: The Cross-Cultural Potter's Wheel -- Don't Create a Warped Relationship! -- Maslow's Four Steps When Communicating Cross-Culturally -- Key Five: Success Leaves Clues: Cultural Clues, Do's, and Taboos.

Chapter 22: Body Language Gestures to Avoid -- Keep Your Fingers to Yourself! -- Chapter 23: Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon -- Does Anyone Know Where "Left Field" Is? -- Common Business Acronyms in English -- Common Business Abbreviations in English -- Common Business Text Abbreviations -- Common Slang in English -- Common Business Slang and Jargon in English -- Common Business Sports Jargon in English -- Chapter 24: Global Etiquette Tips -- What All Cultures Appreciate-No Need to Reinvent the Wheel! -- What to Do -- What to Avoid -- Chapter 25: Area-Specific Cultural Clues, Do's, and Taboos -- For Successful Multicultural Navigation -- The Germanic, Scandinavian, and Nordic Cultures -- The Asia/Pacific, Chinese, and Japanese Cultures -- The English Language Cultures -- The Russian, East European, and Slavic Cultures -- The Middle East, Arabic, and North African Cultures -- The Latin or Romantic Language Cultures -- Chapter 26: Win-Win Cross-Cultural Communication -- The Key That Unlocks the Door to Successful Relationships -- Win-Lose: I'm Okay-You're Not Okay -- Lose-Win: You're Okay-I'm Not Okay -- Lose-Lose: I'm Not Okay-You're Not Okay -- Win-Win: I'm Okay-You're Okay! -- Cultural Bloopers! -- Chapter 27: The Humorous Faux Pas -- They Happen in Every Language -- Chapter 28: Is What You Say What You Mean? -- Words Don't Always Translate the Way We Want Them To -- Sometimes It Does All Get Lost in the Translation! -- Chapter 29: Paradoxes of the English Language -- How Can a Wise Man and a Wise Guy Be Opposites? -- About the Author -- Index.