FrontMatter -- Preface -- Acknowledgments -- Contents -- Executive Summary -- 1 Introduction -- 2 Strategic Planning -- 3 Communication, Knowledge Management, and Human-Resources Management -- 4 Review of Individual Animal Deaths at the National Zoo -- 5 Evaluation of the Conservation and Research Center -- 6 Occupational Health and Safety Programs -- 7 Recent National Zoo Actions in Response to the Interim Report -- 8 Assessment of Overall Directions in Animal Care and Management -- References -- Appendix A SMITHSONIAN NATIONAL ZOOLOGICAL PARK STRATEGIC PLAN -- About the Authors -- Board on Agriculture and Natural Resources Publications -- Institute for Laboratory Animal Research Publications -- Interim Report.