Front Matter -- PREFACE -- CONTENTS -- SUMMARY -- Chapter 1 Background -- Chapter 2 Managing ICT Complexity -- Chapter 3 Aligning Organizational and ICT Strategies -- Chapter 4 Managing ICT Risk -- Chapter 5 Technology Risk as a Socially Embedded Issue -- REFERENCES -- APPENDIX A: REFERENCES TO WORKSHOP DISCUSSIONS ANDINTERVIEWS -- APPENDIX B: ABBREVIATIONS AND ACRONYMS -- APPENDIX C: BIOGRAPHICAL INFORMATION ON THE PRINCIPALINVESTIGATOR.